What are the responsibilities and job description for the Office Manager/Administrative Assistant position at Tri State Home Medical?
We are seeking a cheerful, dependable, and detail-oriented Customer Service & Order Coordinator to join our team. This role serves as a primary point of contact for our valued customers, who call daily to place orders and discuss their needs. Building and maintaining strong customer relationships is a key responsibility, making exceptional communication skills essential.
The ideal candidate is professional, personable, highly organized, and committed to providing outstanding service while ensuring accuracy in every aspect of the order process. Success in this role requires close coordination with both customers and manufacturers, excellent follow-through, and strong written and verbal communication skills.
Key Responsibilities
- Answer incoming customer calls and process orders accurately and efficiently.
- Build and maintain positive, long-term relationships with customers through professional and friendly communication.
- Serve as a liaison between customers and manufacturers to ensure orders are handled correctly and delivered on time.
- Communicate order details, updates, and any issues promptly and clearly.
- Review orders carefully to ensure accuracy and completeness.
- Monitor order status and proactively follow up with customers and manufacturers as needed.
- Maintain detailed and accurate records of customer interactions, orders, and communications.
- Resolve customer concerns professionally and escalate issues when appropriate.
Pay: $16.00 - $21.00 per hour
Benefits:
- Flexible schedule
- Paid time off
- Parental leave
- Retirement plan
Work Location: In person
Salary : $16 - $21