What are the responsibilities and job description for the Call Center Manager position at Tri-Starr Talent?
Call Center Manager - ON Site Opportunity
Build the Team. Drive the Process. Deliver the Results.
The Call Center Manager plays a critical leadership role in building, developing, and leading a highly productive outbound appointment-setting team. This position is responsible for creating a structured, process-driven environment focused on consistency, accountability, coaching, and performance.
The CCM will lead a team of Lead Generation Specialists responsible for setting qualified appointments that support the success of the Outside Sales team. This role requires a strong leader who can develop people, reinforce procedures, monitor performance metrics, and create a culture centered around teamwork, discipline, and continuous improvement.
Key Responsibilities
- Lead, coach, and develop a team of Lead Generation Specialists in a structured outbound call center environment
- Establish and reinforce daily procedures, workflows, and performance expectations
- Drive consistency in appointment-setting activity, call quality, and KPI achievement
- Conduct team meetings, one-on-one coaching sessions, and performance reviews to support employee development
- Monitor call activity, reporting, and productivity metrics to ensure goals and quotas are consistently achieved
- Support recruiting, onboarding, and training efforts to build a strong and dependable team
- Identify opportunities to improve efficiency, productivity, and team performance through process improvements
Qualifications
- 7–10 years of Call Center experience required, with outbound experience preferred
- Minimum 3 years of management experience in a call center environment
- Strong leadership skills with experience building and developing teams
- Experience working in a process-driven, metrics-focused environment
- Excellent coaching, communication, and organizational skills
- Ability to enforce procedures while motivating employees to achieve performance goals
- Sales or service industry experience
- Bachelor’s Degree preferred
- Needs to work onsite in the San Antonio-area
Why Join
Established nationwide company with 38 years of stability and growth
No travel, nights, or weekends
Positive, team-focused office environment
Opportunity to directly impact company growth and operational success
Access to strong leadership support and proven operational resources
Career growth opportunities within a performance-driven organization
Benefits
401(k)
Health, Dental & Vision Insurance
Life Insurance
Paid Training
If you are a hands-on leader who values team development, accountability, and operational excellence, this is an opportunity to lead a growing team in a structured, high-performance environment.
Salary : $70,000 - $80,000