Learning & Development Specialist

Are you passionate about making a real impact in the homebuying journey? At Tri Pointe Solutions, the financial services affiliate of Tri Pointe Homes, we’re redefining what it means to purchase a home. Our dynamic team is driven by innovation, collaboration, and a shared commitment to excellence. We offer a comprehensive suite of services—including mortgage, title, escrow, homeowner’s and title insurance—all integrated under one roof to create a seamless, high-quality lending experience for our borrowers. If you're ready to be part of a forward-thinking company that’s shaping the future of the industry, apply to join our outstanding team.

Tri Pointe Connect, the mortgage affiliate of Tri Pointe Homes, is looking for an experienced individual to join our talented group in Arizona as a Loan Consultant. This position is hybrid (M-W in office/Th-Fri remote) working out of our national operations center in Scottsdale, Arizona.

Job Details

Position Summary:

The Learning & Development Specialist partners closely with the Leadership team, Production, Operations, and Subject Matter Experts (SMEs) to design, deliver, and continuously enhance learning solutions across the organization. This role serves as both a strategic partner and hands-on practitioner, driving enterprise-wide learning initiatives that support business performance, regulatory compliance, and employee growth. The Specialist will develop and facilitate a broad range of training programs, including industry systems (loan origination system, title software), regulatory updates, product knowledge, customer experience, and professional skills. This individual will play a key role in enabling organizational change, improving operational effectiveness, and fostering a culture of continuous learning.

Responsibilities:

· Design, develop, and deliver engaging learning experiences across technical, operational, regulatory, and soft skill areas.

· Facilitate instructor-led, virtual, and blended learning programs for all teams.

· Partner with leadership and SMEs to assess training needs and align learning strategies with business objectives.

· Partner with SMEs to create and deliver content aligned to business needs and objectives.

· Evaluate training effectiveness using data, feedback, and performance metrics; continuously improve content and delivery methods.

· Support onboarding and ongoing development programs for team members at all levels.

· Collaborate with system vendors and internal teams to ensure timely training on system updates and enhancements (e.g., Encompass).

· Partner with Compliance to incorporate regulatory changes into training programs and ensure organizational readiness.

· Serve as a subject matter resource for team members throughout Tri Pointe Solutions and Tri Pointe Homes.

· Contribute to process improvement initiatives by identifying training-driven efficiencies and scalable learning solutions.

· Develop and maintain training materials, including e-learning modules, job aids, and

documentation.

· Coordinate and manage training schedules, logistics, and administrative tracking.

· Track ongoing training and compliance efforts and produce timely reports to leaders on a regular basis.

· Leverage internal and external learning resources to continuously elevate program quality.

· Partner with Home Office Learning & Development team to align with broader organizational initiatives.

· Support special projects and change management efforts as needed.

· Schedule new and ongoing training sessions.

· Assist with on-going projects as needed.

Job Requirements

Qualifications:

· Bachelor’s degree or equivalent professional experience.

· 5 years of experience in training, facilitation, and/or learning and development. Mortage/Title Industry experience, a plus.

· Demonstrated ability to design and deliver multiple training programs effectively..

Skills:

· Deep expertise in loan origination system, mortgage workflows and title software, a plus.

· Knowledge of mortgage products, including Conventional, FHA, VA, and Bond programs.

· Understanding of adult learning principles and instructional design best practices.

· Excellent facilitation, communication, and presentation skills.

· Strong interpersonal skills with the ability to influence and collaborate across all levels of the organization.

· Proficiency with learning technologies, including LMS platforms, e-learning tools, and virtual training environments.

· Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, SharePoint).

· Strong organizational and project management skills with the ability to manage multiple priorities.

· Analytical mindset with the ability to assess needs and measure training impact.

· Effective problem-solving and decision-making capabilities.

· Ability to work independently while contributing to a collaborative team environment.

· Ability to build relationships and credibility with all areas of the organization.

· Ability to effectively work independently and with others to support strong team development.

Physical Requirements:

· Sedentary for extended periods, 4 or more hours per day

· Frequent repetitive hand use (typing/computer work)

· Auditory ability to communicate in person, on calls, or in meetings

· Visual acuity for reading documents and computer work

· Occasional standing and walking

· Some climbing, bending, or kneeling

· Minimal lifting and carrying (under 10 lbs)

· Minimal travel may be required, as needed

Want to know what it's like working at Tri Pointe Homes? Click here to see what our employees have to say: Great Place to Work Certified Company

Tri Pointe Homes is committed to building a diverse and talented team to help us achieve our goals. Please note that due to operational constraints, we are unable to consider applicants who require visa sponsorship (e.g., H1B, OPT) for this position. This policy applies uniformly to roles where sponsorship cannot be accommodated to ensure consistency and fairness in our hiring process.

At Tri Pointe Homes, we are intentional about fostering an environment where you, and all individuals, are encouraged to be their authentic selves. We embrace individuality and strive to be consciously inclusive of different backgrounds, experiences, and perspectives in every aspect of our business. We believe our company’s strength relies on the diversity of the team and the unique, innovative ideas everyone contributes.

Pursuant to the California Consumer Privacy Act of 2018, if you are a California resident, you have the right to know the categories of personal information that we collect about job applicants, employees and their emergency contacts and beneficiaries, and independent contractors. Please click here for a description of our personal information collection practices.

We are an Equal Opportunity Employer, which means we make employment decisions based on merit and qualifications and are committed to providing equal opportunities for all applicants and employees without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, sexual orientation, gender identity or expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state or local laws.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for an open position or to participate in an interview, please let us know.