Front Desk Medical Office/Medical Assistant

Job Title: Patient Access Specialist

Location: Ringgold, Georgia

Job Type: Full-Time

Department: Primary Care Clinic

About Us:

Tri-Med Family Care is a fast-growing healthcare provider focused on delivering compassionate, high-quality care to our patients. We are seeking a dedicated and skilled Patient Access Specialist to join our team and help make a positive impact on our patients' health and wellbeing.

Position Overview:

The Patient Access Specialist is the first point of contact for our patients, managing registration, scheduling, and insurance verification. This role ensures accurate records, supports clinic operations, and delivers a positive patient experience through strong customer service and attention to detail.

Key Responsibilities:

• Greet and register patients; collect and verify demographic and insurance information
• Schedule, reschedule, and confirm appointments
• Obtain insurance authorizations and verify eligibility/benefits
• Collect copays, deductibles, and outstanding balances
• Maintain accurate patient records in the system
• Ensure compliance with privacy regulations (e.g., HIPAA)
• Communicate effectively with patients, providers, and clinical staff
• Resolve basic patient inquiries and direct issues appropriately

Qualifications:

• Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards.
• Must have the ability to exercise a high degree of diplomacy and tact; excellent customer services and interpersonal communication skills; Cultural sensitivity and demonstrated ability to collaborate with diverse people groups.
• Intermediate to advanced phone skills; able to effectively relate via the telephone and in-person to serve the needs of Clinic patients/clients/visitors in a manner that is efficient and productive.
• Must be highly flexible; able to accommodate changing needs of the department.
• Well-developed verbal and written communication skills. Additional language abilities are desirable.
• Knowledge of basic math and modern office procedures.
• Ability to work well under pressure with minimal supervision. Proven flexibility and willingness to manage a variety of tasks.
• Willingness to work evenings or outside events as needed.
• Basic to intermediate computer knowledge and skills.

What We Offer:

• Competitive salary based on experience.
• Paid time off annually.
• Health benefits (medical, dental, vision).
• Retirement Plan 403(b)
• Health Savings Account (HSA)
• Opportunities for professional development and continuing education.
• A supportive team environment that values your contributions.

How to Apply:

Interested candidates should submit their resume and a brief cover letter outlining their qualifications and why they are a great fit for the position.

We are an equal opportunity employer and encourage applications from all qualified individuals.