IT Support Technician Field Operations

Name of position: Field Technician

Location: Philadelphia PA 19113

Position overview / Statement of Work

We are seeking a technician to provide hands-on, first response support for passenger-facing technology in

the airport. This position requires a lot of walking in the terminals to observe, identify, correct and report

technology issues, ensuring systems remain operational and presentable for passengers and stakeholders.

Key Responsibilities/Work Activities:

Operational Support

• Perform daily walk-throughs of terminals to monitor passenger-facing equipment is operational.
• Respond to system alerts, trouble tickets, or work orders assigned by the Airport Systems Team.
• Replace, reboot, or reconfigure digital display hardware, controllers, media players as required.
• Support installation, testing, and calibration of smart restroom technology (people counters, sensors, feedback tablets, QR codes).
• Perform other technical or operational tasks as reasonably assigned to support the uptime and appearance of passenger-facing systems.

Preventive Maintenance

• Perform periodic inspections and cleaning of display and sensor equipment.
• Conduct preventive hardware and connectivity checks in accordance with PHL s
• maintenance schedules.
• Report and document any observed degradation, hardware faults, or environmental
• concerns (e.g. heat, moisture, vibration).

• Documentation
• Update asset tracking records and systems documentation (including device IDs, locations, and serial numbers).

Work Environment & Physical Demands

• Airport Setting: The technician will operate within the PHL Airport campus and ancillary
• buildings, including landside (public) and airside (secure) areas.
• Physical Activity: This is a high mobility role. The assigned staff must be able to:
• Walk long distances (potentially 5 10 miles per shift) across multiple terminals.
• Stand or remain on their feet for extended periods.
• Lift and carry equipment.
• Climb ladders or utilize step stools to access ceiling-mounted equipment or high-wall displays.
• Scheduling & Flexibility: While primary support follows standard business hours, the
• technician may be required to support after-hours maintenance windows or emergency repairs to minimize disruption to passenger flow.

Skills/experience of the assigned staff: Required

• Ability to handle urgent requests or solve unexpected problems in the field.
• 2-3 years of experience in IT field operations, systems support, or similar hands-on technical role.
• Familiarity with digital signage systems, controllers, and other smart technology.
• Basic understanding of IP networking, cabling standards, and troubleshooting tools and techniques.
• Ability to work independently in an active airport environment and communicate clearly with team leads.
• Comfortable working with HDMI/DisplayPort, CAT6, and PoE devices.
• Comfortable interacting professionally with Airport Operations, Facilities, vendors, and sometimes airline partners.
• Ability to obtain an airport security badge (SIDA).

Highly Desired/Preferred

• Experience supporting systems that must maintain near 24/7 availability.
• Experience supporting large-scale digital signage deployments.
• Experience managing a digital content management system.
• Skilled at clean installations, cable dressing, labeling, and rack/closet organization.
• Familiarity with LCD/LED panel troubleshooting (driver boards, panel failures)
• Understanding the urgency of outages in mission-critical scenarios.
• Knowledge of Windows operating system required
• Experience with Microsoft Office: Word, Excel
• Experience imaging a computer
• Strong knowledge in PC hardware

Salary : $50 - $55