What are the responsibilities and job description for the Roofing Service Manager position at Tri-County Roofing & Sheet Metal Inc?
The ideal candidate will provide and maintain excellent customer service and be the frontline service contact for our external customers.
Responsibilities
- Lead and motivate a trained staff to provide quality service to all customers in a timely manner
- Serve as the key liaison to sales and management to ensure consistent customer satisfaction
- Provide status and service reports to recommend next steps to management
- Coordinate crews for efficient production and customer service.
- Answer phone and emails in a professional manner.
- Use our computer program to schedule service tickets and conduct billing.
Qualifications
- Phone and computer skills.
- Experience either in technical support or management
- Excellent written and verbal communication skills.
- Basic management skills.
- costumer service background.