Care Coordination Supervisor

Job Overview
The Care Coordination Supervisor (CC Supervisor) provides day-to-day supervision and support to Medicaid Care Coordination (Medi CC) and Referral Intake staff while maintaining a small caseload of up to 30 clients. This mid-level leadership role focuses on Medicaid Care Coordination workflow oversight, documentation quality, and quality assurance, ensuring staff follow processes consistently and that clients receive timely, person-centered care.

The Supervisor works closely with the CC Manager to align workflows, identify training needs, and support program operations. As a working supervisor, this position assists clients directly, provides coaching to staff, and supports communication with healthcare providers, community partners, and internal teams. The Supervisor serves as a primary point of contact for program-related inquiries, escalating system issues or complex concerns to the Manager or Co-ED as needed.

Key Responsibilities

Team Support & Leadership

• Supervise 3–6 Care Coordination and Referral Intake staff, providing day-to-day guidance and workflow support.
• Lead 1:1 check-ins, team touchpoints, and supportive coaching conversations.
• Process timesheets, mileage, and expense reports accurately and on time.
• Support staff in problem-solving complex client needs and reducing Social Drives of Health SDOH barriers.
• Medicaid Care Coordination Oversight.
• Oversee daily Medicaid Care Coordination workflows and ensure documentation is complete, accurate, and timely.
• Maintain a working caseload of up to 30 cases, modeling strong case management practices.
• Review staff documentation for compliance with Medicaid Care Coordination metrics, workflows, and program expectations.
• Provide guidance when staff encounter unusual, complex, or high-risk cases.

Quality Assurance (QA)

• Conduct regular QA reviews on case notes, follow-ups, assessments, and outreach logs.
• Monitor staff progress toward monthly and quarterly Medicaid Care Coordination.
• Identify performance gaps and collaborate with the CC Manager on corrective action, workflow follow-up, and additional training.
• Ensure workflows are followed consistently across all Care Coordination work.
• Training & Performance Support.
• Assist with onboarding new staff, including training on workflows, documentation standards, and communication expectations.
• Foster a positive, supportive team culture with a focus on collaboration, problem-solving, and consistent communication.

Referral & Outreach Coordination

• Oversee triaging and delegation of incoming calls and referrals for Montrose, Tri-County, and Medicaid-related campaigns.
• Support staff in meeting follow-up timelines, documentation standards, and outreach expectations.
• Track referral trends and elevate concerns to the CC Manager or Co-ED.
• Stakeholder Engagement.
• Lead Care Team, Complex Case, and Creative Solutions meetings to coordinate support for shared clients.
• Serve as a primary contact for community stakeholders, ensuring timely, professional communication.
• Escalate system-level concerns, gaps, or barriers to the CC Manager or Co-ED.

Program Operations & Collaboration

• Work closely with the CC Manager to align Medicaid Care Coordination operations with broader Care Coordination workflows.
• Assist with program improvements, workflow updates, and special projects as needed.
• Support internal and external communication to ensure continuity of care.
• Maintain confidentiality and uphold TCHNetwork’s values in all interactions.

Additional Responsibilities

• Support organizational initiatives, data tracking, and reporting needs.
• Participate in leadership development, conflict resolution training, and skill-building coaching.
• Other duties as assigned.

QUALIFICATIONS

Required

• 2 years of experience in healthcare, social services, human services, or a related field.
• At least 6 months of leadership experience (formal or informal).
• Experience supporting teams, delegating tasks, or coordinating program activities.
• Strong communication, organizational, and problem-solving skills.
• Ability to manage multiple responsibilities with professionalism and follow-through.
• People-centered approach, willing to learn and grow in leadership.

Preferred

• Bilingual in English and Spanish (reading, writing, and speaking).
• Bachelor’s degree (or 4 additional years of relevant experience).
• Experience in primary care, public health, community health, or care coordination.
• 1–2 years working in or serving rural communities.
• Experience in Medicaid Care Coordination or healthcare case management.

SKILLS & ATTRIBUTES

Required Skills

• Strong presentation and communication skills.
• Ability to support and guide staff while building leadership skills.
• Strong interpersonal and relationship-building abilities.
• Basic project management and workflow organization skills.
• Proficiency in Microsoft Office; ability to learn new technology quickly.
• Strong time management, prioritization, and problem-solving abilities.

Personal Attributes

• People-centered and empathetic, with an understanding of Social Drives of Health SDOH.
• Adaptable and flexible in a fast-paced environment.
• Maintains professionalism, ethics, and confidentiality.
• Open to feedback, self-motivated, and committed to growth.

Additional Details

• Travel: Frequent local/regional travel; occasional statewide/national travel. Must have reliable transportation, a valid driver’s license, and insurance.
• Hybrid Position: Based in Montrose or Telluride with travel across Montrose (including West End), Ouray, and San Miguel counties. Minimum two in-office days per week in one of the regional offices.
• Schedule Flexibility: Occasional evenings or weekends based on staff needs, meetings, or community events.

Pay: $27.00 - $29.50 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid holidays
• Referral program

Work Location: Hybrid remote in Montrose, CO 81401

Salary : $27 - $30