What are the responsibilities and job description for the Front Desk Associate position at Tri County Glass?
Job Overview
We are seeking an energetic and dedicated Front Desk Associate to be the welcoming face of our automotive glass replacement shop.
As the first point of contact, you will create a warm, professional atmosphere when greeting customers whether in person or on the phone.
Your role is vital in looking up part numbers and giving accurate estimates, maintaining the schedule for glass installers, and inputting receipts into excel.
If you thrive in a fast-paced environment and possess a passion for delivering outstanding customer service, this is your opportunity to shine!
Duties
- Greet customers warmly upon arrival providing a friendly and professional first impression
- Answer two-line phone system promptly and courteously
- Manage automotive glass estimates using Auto Glass CRM software
- Estimate residential glass
- Schedule appointments for installation of glass
- Order parts from vendors
- Input receipts into excel program
Requirements
- Strong customer service skills with the ability to handle diverse customer needs professionally.
- Excellent communication skills
- Familiarity with CRM software and two-line phone systems.
- Knowledge of vehicle types preferred, but will train the right person
- Ability to work Monday - Friday 7:45 am to 4:45 pm
- Exceptional organizational skills with attention to detail in record-keeping
- A friendly demeanor combined with strong phone etiquette
- Join our team as a Front Desk Associate where your enthusiasm for customer service will create memorable experiences for every customer!
Pay: $15.00 - $16.00 per hour
Expected hours: 40 per week
Benefits:
- Paid time off
Work Location: In person
Salary : $15 - $16