Administrative Assistant / Customer Service Representative

Tri-Cor Flexible Packaging is a premier provider of flexible packaging products, serving a diverse customer base across industries and business sizes.

We are currently seeking a dynamic and detail-oriented Administrative Assistant/Customer Service Representative to support our Sales team. This key role is ideal for someone with a positive, upbeat attitude who enjoys working within a small, entrepreneurial sales environment and is passionate about delivering excellent customer service.

Position Overview:

The Administrative Assistant will play a vital role in streamlining daily sales operations and supporting both management and the broader sales team. Responsibilities include handling costing, pricing, and reporting, as well as ongoing customer communication and support.

Key Responsibilities:

• Provide administrative and sales support to management and sales team
• Prepare pricing, costing, and reporting documents
• Maintain regular communication with customers, addressing inquiries and concerns promptly
• Coordinate customer orders, updates, and follow-ups
• Manage CRM data entry and updates
• Assist with other administrative tasks as needed

Qualifications:

• Bachelor’s Degree preferred; Associate Degree or technical school equivalent considered
• Customer service and administrative support preferred
• Proficiency in Microsoft Office, especially Excel; CRM experience preferred
• Strong written and verbal communication skills
• Exceptional organizational and time management skills
• Detail-oriented with excellent analytical and follow-up abilities
• Professional demeanor and strong phone etiquette
• Ability to multitask and work independently under pressure
• Experience in flexible packaging or related industry a plus

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Job Type: Full-time

Schedule:

• Monday to Friday

Ability to Commute:

• Sparta, NJ 07871 (Required)

Work Location: In person