Customer Service Specialist

About Tri-City

Tri-City Insulation Distributors is a 4^th generation commercial insulation wholesale distributor and fabricator based in Linden, NJ and has been serving the Northeast and Mid-Atlantic regions for the past 40 Years.

Job Summary:

We’re looking for someone who enjoys working with customers and thrives in a fast-paced environment. This role is a mix of customer service, coordination, and hands-on support, perfect for someone who likes variety in their day and takes pride in keeping things running smoothly.

What You’ll Do:

• Handle inbound calls, take customer orders, and communicate any order discrepancies clearly and professionally
• Make outbound calls to follow up with customers and provide order status updates
• Assist walk-in customers with a positive, helpful attitude
• Assist accounting team with invoice management
• Schedule and dispatch drivers while monitoring routes to ensure timely deliveries
• Support warehouse operations as needed, including pulling and staging orders

What We’re Looking For:

• Ability to build and maintain strong relationships with customers while delivering top-tier service
• Strong problem-solving skills and attention to detail
• Comfortable using computer systems to process orders, review requests, and manage order acknowledgements
• Willingness to jump in and help wherever needed

Additional Responsibilities:

• Take on other duties and tasks assigned to support the team and overall operation

Your Qualifications

• Minimum of 18 years of age.
• If operating a vehicle for company purposes, a valid driver's license is required.
• 1- 2 years of experience in a customer service role.
• Experience using Microsoft Word and Excel
• Ability to perform basic math calculations.
• Personable, enthusiastic and engaging personality.
• Excellent communication skills, both verbal and written.

Physical Requirements

This role requires standing and repetitive motions, including bending, stooping, pushing, and pulling. Role also requires good hand-eye coordination, hand dexterity, and physical strength. The position involves lifting up to 50 pounds, depending on the specific job duties. 

Your Benefits

We care about the health and safety of all employees and provide a range of benefits to assist in prioritizing your wellbeing. Listed below are a few of our available benefits:

• Competitive Compensation
• Medical and Dental Insurance Programs
• 401(k) Matching
• Paid Holiday and Paid Time Off (PTO) for all positions
• Life & Disability Insurance

Compensation Range

$18.00 - $25.00/hr

The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.