What are the responsibilities and job description for the Telephone Triage Nurse position at Tri-Cities Skin & Cancer?
Overview
Join our dynamic healthcare team as a Telephone Triage Nurse, where your expertise will play a vital role in delivering high-quality patient care through expert phone consultations. In this energetic and fast-paced role, you will assess patient needs, provide medical guidance, and coordinate appropriate care pathways while documenting a clear and detailed history of the patients' condition and needs to ensure timely and effective treatment. You will perform patient referrals involving verification of benefits, insurance authorizations, appointment scheduling and communication with third party sources. Your compassionate communication skills and clinical knowledge will help patients navigate their health concerns confidently while supporting our mission to improve health outcomes.
Duties
- Conduct thorough patient assessments via telephone, utilizing clinical judgment to determine urgency and appropriate next steps.
- Provide clear, accurate health advice based on current medical protocols.
- Document all patient interactions meticulously within Electronic Health Record (EHR) systems, ensuring compliance with HIPAA and other health regulations
- Collaborate with healthcare providers to facilitate seamless patient care transitions, including referrals to specialists.
- Maintain up-to-date knowledge of medical terminology, physiology, and anatomy to accurately interpret patient symptoms and histories.
- Administer basic care instructions and guide patients through self-care procedures when appropriate.
Qualifications
- Valid license as a Licensed Practical Nurse (LPN) with the State Board of Nursing or equivalent licensing authority is preferred. Experienced Certified or Registered Medical Assistants will be considered.
- Proven experience in dermatology is preferred.
- Proficiency with EMR/EHR systems and familiarity with health information management practices
- Knowledge of HIPAA regulations and commitment to maintaining patient confidentiality at all times
- Excellent communication skills for parent interaction and interprofessional collaboration in high-pressure situations
- Ability to handle manual handling tasks safely while adhering to health regulations compliance standards
- Additional certifications such as Basic Life Support (BLS), Advanced Cardiac Life Support (ACLS) are preferred.
Embark on a rewarding career where your clinical expertise makes a real difference! We are dedicated to supporting your professional growth while ensuring a positive work environment focused on compassionate patient care.
Pay: From $21.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $21