Triage Nurse - RN - ETSU Health

ETSU Health is currently seeking a qualified RN Triage Nurse to join our Surgery team! ETSU Health is a multi-specialty practice group located in Northeast Tennessee, and is affiliated with Quillen College of Medicine, East Tennessee State University. ETSU Physicians & Associates offers a competitive compensation package with salary based on education and experience. Our comprehensive benefits package includes: health, dental, vision, disability and life insurance. 18 days paid personal time off, 10.5 paid holidays annually, and, a paid retirement plan with an employer matching program.

SUMMARY: Under the direction of the Nurse Supervisor, the Registered Nurse - Triage provides indirect professional nursing care to a patient population from 0 to over 100 years of age in accordance with established Corporate and departmental policies and procedures, and state and federal laws, to ensure safe, efficient, and effective patient care. Functions as primary liaison between patients, staff, and physicians. This position requires the Triage Nurse to work closely and collaboratively with providers to ensure care is appropriately provided to each patient.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, Other duties may be assigned.

• Triages, prioritizes, responds, and refers incoming patient phone calls.
• Instructs patient and family regarding medications and treatment instructions.
• Correctly manages physician referrals and appointment scheduling.
• Correctly manages physician-to-physician consultation and referrals.
• Manages health information inquiries. Offers options and alternatives within limits of nursing knowledge, approved health information resources, departmental and physician specific guidelines, established criteria and policies and procedures.
• Responsible for accurate documentation and maintaining complete record.
• Ensures charting reflects the conversation and instructions given to the caller and also reflects patients’ and/or families level of understanding and compliance with instructions.
• Ensures that patient/caregiver is directed in accordance with physicians’ instructions.
• Demonstrates professionalism and promotes a harmonious working environment by communicating clearly and working cooperatively with team members and all internal and external customers.
• Demonstrates concern for cost effective operations by working productively to reduce waste and inefficiencies.
• Accepts personal responsibility for updating and increasing professional skills and knowledge.
• Assists in evaluating and formulating the policies, procedures, decisions, and solutions related to Triage services.
• Participates in Corporate safety procedures and programs.
• Demonstrates proper use and care of ancillary equipment including phones, computers, printers, fax machines, copiers, etc.
• Ensures compliance program is adhered to.
• Performs clinic duties as needed.

QUALIFICATIONS: Graduate of an accredited School of Nursing. Associate's and or bachelor's degree. Currently licensed as a Registered Nurse in the State of Tennessee required. Two years experience working as a RN with at least one year in Triage.

Apply online at https://etsuhealth.org/employment

EOE/AA/M/F/Disability Vet ETSU Health participates in E-verify

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person