Strategic Account Manager

At TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving leaders in manufacturing, retail and transportation.   Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment. Are you passionate about building strategic relationships and driving growth for enterprise clients? As a Strategic Account Manager at TreviPay, you’ll be the trusted advisor to some of our most important customers, partnering with C-suite stakeholders, shaping commercial strategies, and delivering innovative solutions that create measurable business outcomes. This is your opportunity to lead high-impact initiatives, foster long-term partnerships, and make a real difference in a dynamic international environment. Essential Duties and Responsibilities: Relationship Management•             Manage a complex web of relationships with key stakeholders, up to the C-suite, championing the overall customer strategy for enterprise business outcomes•             Master and maintain deep knowledge of each client’s competitive landscape, including understanding of client’s addressable, serviceable and target markets•             Monitor and communicate internally (and externally, as appropriate) news and/or trends related to client(s)•             Identify and map the customer business and gain insight on value, addressing customer’s priorities, needs, and objectives; proactively identify and anticipate customer requirements, expectations, and needs•             Actively listen (internally and externally) beyond solution needs and openly address conflict•             Ensure alignment of team and extended stakeholders across the company to customer requirements and deliverables; serve as an escalation path for client issues and ensure prompt and accurate resolution•             Maintain a cadence of business reviews (virtual or in person), the purpose of which will be to:o   Monitor and maintain the working relationship between TreviPay and the cliento   Discuss the development/evolution of products and serviceso   Maintain a program of continuous improvemento   Discuss additional enhancements, rollouts, expansion opportunities, etc.o   Review TreviPay’s and client’s performance of contractual obligationso   Understand the client’s growth initiatives and how TreviPay can support thoseo   Define plans to address strategic action items and measure successo   Develop and sustain trustworthy business and personal relationships at all levels of the customer and TreviPay’s organization Sales and Growth•             Achieve or exceed revenue and profitability goals each fiscal year, including annual budgeting and maintaining a working revenue forecast•             Derive Strategic Account Plans from client’s Go to Market / commercial strategies•             Lead day-to-day management and optimization of program growth plans•             Lead proposal development, contract negotiation, business issue preparation and implementation efforts for white space opportunities Contract Management•             Act as keeper of program contract(s)o   Facilitate renewals/re-negotiationso   Draft and manage contract amendmentso   Monitor contract compliance General•             Understand and accurately communicate TreviPay solutions and processes•             Embrace account management best practices as articulated by TreviPay leadership; consistently leverage company-sponsored tools and training; including, but not limited to:o             Goal setting and trackingo             Account planningo             Task management•             Consistently exhibit alignment with TreviPay’s core values of Tenacity, Ingenuity and Empathy•             Develop presentations as needed (for end user training, conferences, internal updates, etc.)•             Represent TreviPay professionally and appropriately in all situations•             Up to 40% travel Desired Strengths and Experience:•             Previous experience (3 years) managing strategic accounts•             Experience developing and implementing commercial/sales strategy•             Excellent relationship builder•             Proactive, strategic thinker with a commercial mindset•             Excellent written and oral communication skills•             Highly organized and responsive•             Ability to prioritize tasks and problem-solve on the fly•             Self-motivated AND able to motivate others•             Competitive spirit•             Able to influence behavior in a matrix environment, across multiple functions within TreviPay and with the client•             At ease managing and negotiating contracts•             Demonstrated understanding of cultural differences and ability to adapt to customs and traditions impacting business outcomes and relationships•             Ability to operate and thrive under pressure Qualifications:•             University degree required, master’s degree is a plus•             Mastery level knowledge of Microsoft OfficeWhy you will love working at TreviPay·       Competitive salary·       Paid parental leave·       Generous paid time off·       Medical, dental, vision, FSA, Life/AD&D, long and short term disability·       401K matching·       Employee referral program At TreviPay we believe:·       in saying yes to unique and challenging requirements·       empowered team members are creative team members·       our products make the customer’s day just a little bit better·       work/life balance makes us all more effective TreviPay is an Equal Opportunity and Affirmative Action Employer.  We welcome all veterans and disabled applicants. Individuals with disabilities will be provided reasonable accommodation to participate in the job application and/or interview process. Please contact Recruiting@trevipay.com to request an accommodation.