What are the responsibilities and job description for the Manager, Professional Services (TS/SCI Or Higher Required) position at Trellix?
Job Title:
Manager, Professional Services (TS/SCI Or Higher Required)
About Trellix
Trellix is a global company redefining the future of cybersecurity. The company’s comprehensive, open, and native cybersecurity platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Trellix, along with an extensive partner ecosystem, accelerates technology innovation through artificial intelligence, automation, and analytics to empower over 50,000 business and government customers with responsibly architected security. More at https://trellix.com.
Role Overview:
Role Overview
The Federal Professional Services Manager is a key leadership role within Trellix’s Global Services Organization, responsible for directing a team of technical consultants on our U.S. Federal customer base. Reporting to the Director of Public Sector Professional Services, you will oversee delivery execution, operational rigor, scope management, and revenue realization across Federal Civilian (FedCiv), Department of Defense (DoD), and Intelligence Community (IC) agencies.
This role requires a TS/SCI or higher.
In this role, you will bridge strategic leadership with technical delivery execution. You will coach and lead a team of 5–10 Federal Professional Services personnel, partnering closely with Federal Sales, Customer Success, Technical Support, and Engineering to deliver complex cybersecurity deployment, custom integration, and architectural advisory services. Your primary objectives are driving billable utilization, project margin, Statement of Work (SOW) delivery, and ensuring consultant success across mission-critical agency operations.
Role Requirements:
Location: Remote, USA
Clearance Required: TS/SCI
Up to 50% Travel Required
About the Role:
People Leadership, Team Coaching & Capacity Planning
Education & Experience
We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
Our Commitment to You:
At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.
Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information—such as your date of birth, Social Security number, or national ID number—during the interview process.
Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.
Manager, Professional Services (TS/SCI Or Higher Required)
About Trellix
Trellix is a global company redefining the future of cybersecurity. The company’s comprehensive, open, and native cybersecurity platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Trellix, along with an extensive partner ecosystem, accelerates technology innovation through artificial intelligence, automation, and analytics to empower over 50,000 business and government customers with responsibly architected security. More at https://trellix.com.
Role Overview:
Role Overview
The Federal Professional Services Manager is a key leadership role within Trellix’s Global Services Organization, responsible for directing a team of technical consultants on our U.S. Federal customer base. Reporting to the Director of Public Sector Professional Services, you will oversee delivery execution, operational rigor, scope management, and revenue realization across Federal Civilian (FedCiv), Department of Defense (DoD), and Intelligence Community (IC) agencies.
This role requires a TS/SCI or higher.
In this role, you will bridge strategic leadership with technical delivery execution. You will coach and lead a team of 5–10 Federal Professional Services personnel, partnering closely with Federal Sales, Customer Success, Technical Support, and Engineering to deliver complex cybersecurity deployment, custom integration, and architectural advisory services. Your primary objectives are driving billable utilization, project margin, Statement of Work (SOW) delivery, and ensuring consultant success across mission-critical agency operations.
Role Requirements:
Location: Remote, USA
Clearance Required: TS/SCI
Up to 50% Travel Required
About the Role:
People Leadership, Team Coaching & Capacity Planning
- Lead, mentor, and develop a team of Federal Professional Services consultants, building a culture of technical excellence, accountability, and mission alignment.
- Establish clear individual targets for billable utilization, professional development, technical certifications, and operational compliance.
- Guide team members through complex technical deployments, customer escalations, and risk mitigation strategies.
- Manage resource allocation, capacity planning, scope negotiations, and staffing assignments across high-priority Federal agency programs, balancing project timelines with clearance requirements.
- Own the delivery performance and financial health of the Federal Professional Services portfolio, driving billable utilization, project margins, and recognized services revenue.
- Ensure all technical engagements are delivered on-time, within budget, and in full compliance with active Statements of Work (SOWs) and performance specifications.
- Identify project risks, manage technical blockages, and implement recovery plans.
- Oversee change-order processes for out-of-scope customer requests, partnering with Sales to scope and convert expansion opportunities.
- Build strong working relationships with key agency stakeholders, including Contracting Officer's Representatives (CORs), Contracting Officers (COs), CISOs, Program Managers, and Prime System Integrator partners.
- Maintain strict adherence to Federal procurement regulations (FAR/DFARS), agency-specific security controls, FedRAMP mandates, and technical clearing procedures.
- Partner with Public Sector Sales Account Executives and Solutions Engineers during pre-sales phases to scope technical engagements, write detailed SOWs, and estimate project effort accurately.
- Collaborate closely with Customer Success Managers (CSMs) to ensure a seamless transition from solution deployment to long-term operational adoption and expansion.
- Coordinate with Product Management and Engineering to provide direct agency feedback regarding deployment friction, product gaps, and integration needs.
Education & Experience
- Education: Bachelor’s degree in Computer Science, Cybersecurity, Information Technology, Engineering, or a related technical/business field (or equivalent practical experience).
- Clearance: Must hold a TS/SCI or higher clearance
- Professional Experience: 5 years of experience in Professional Services, Technical Consulting, or Systems Integration within enterprise IT or cybersecurity environments.
- Leadership Experience: 3 years of direct people management experience leading technical consulting or professional services delivery teams.
- Domain Expertise: Deep understanding of the U.S. Federal market (FedCiv, DoD, IC) and the operational dynamics of Federal IT deployment.
- Deep understanding of cybersecurity architecture, platform deployments, and technical domains (Endpoint, XDR, Network/NDR, Data Security/DLP, or SIEM/SecOps).
- Expertise in project management methodologies, SOW development, Firm-Fixed-Price (FFP) and Time & Materials (T&M) contract structures, and Salesforce.
- Strong working knowledge of Federal contracting frameworks, FAR/DFARS standards, and CPARS processes.
- Executive Presence: Ability to brief and engage with senior agency leaders, CISOs, and contracting officers.
- Cross-Functional Leadership: Proven ability to collaborate with Sales, Product Development, and Support to remove delivery friction and scale service offerings.
- Citizenship & Clearance: Must be a U.S. Citizen. Active Secret, Top Secret, or Top Secret/SCI clearance (or immediate eligibility) required.
We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
- Retirement Plans
- Medical, Dental and Vision Coverage
- Paid Time Off
- Paid Parental Leave
- Support for Community Involvement
Our Commitment to You:
At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.
Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information—such as your date of birth, Social Security number, or national ID number—during the interview process.
Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.