Transportation Manager

Overview: 

The Transportation Manager oversees the daily transportation operation, including dispatch, driver check-in/check-out, and route coverage. This role is responsible for supporting day-to-day operations, staffing, service levels, and communication between drivers, dispatch, and management teams to help ensure deliveries are completed safely and efficiently. 

Responsibilities: 

·         Oversee the day-to-day transportation operation, including dispatch, driver check-in/check-out, and route coverage.

·         Make sure deliveries are completed safely, on time, and according to company standards.

·         Monitor staffing, schedules, labor hours, and overtime to support daily operational needs.

·         Work with routing, warehouse, and dispatch teams to resolve operational and service issues.

·         Handle driver concerns, delivery delays, customer issues, and other situations that come up during the shift.

·         Follow up on service failures, delivery mistakes, customer complaints, credits, and returns.

·          Provide support, direction, and coaching to drivers and transportation employees as needed.

·         Assist with accident reviews, investigations, and documentation related to operational incidents.

·         Ensure employees follow company policies, safety procedures, and DOT regulations.

·         Maintain communication with drivers, dispatch, supervisors, and management throughout the day.

·         Help ensure the operation is properly staffed and supported based on business needs.

·         Support a positive and professional work environment within the department.

·         Perform other related duties as assigned. 

Requirements: 

• Strong understanding of transportation operations, dispatch, and DOT regulations.
• Strong prioritization and problem-solving skills in a fast-paced environment.
• Ability to make independent decisions in line with company policies and procedures, ensuring timely and consistent application.
• Ability to multitask and work independently in a fast-paced environment.
• Valid driver's license.
• Proficiency in English is required; Spanish is a plus 

Education and Experience:

• Bachelor’s degree in a relevant field is preferred, or equivalent experience in a managerial role (minimum 3 years).
• At least 2–3 years of direct leadership experience overseeing transportation operations.
• Prior experience managing dispatch, routing, or delivery operations in a fast-paced environment.
• Experience working in food distribution, warehouse, or cold chain operations is a plus.
• Prior experience in a transportation environment.  

Technology Skills:  

• Proficiency in using TMS software to optimize routing, scheduling, and overall transportation logistics.
• Familiarity with dispatch operations software for tracking shipments, and monitoring vehicle status.
• Ability to use data analysis tools (e.g., Excel, Power BI software) to analyze performance metrics and drive decision-making.
• Experience using GPS and routing tools.
• Experience with fleet management systems to monitor vehicle maintenance, and driver performance.
• Familiarity with mobile applications used for tracking shipments and communication with drivers.
• Knowledge of software tools for monitoring compliance with safety regulations and DOT requirements.
• Proficiency in Microsoft Office applications Word, Teams, Excel, and PowerPoint, for reporting and presentations.
• Experience with Kronos UKG, SMG, Ortec, Samsara and Intellishift is a plus. 

Work Environment:  

• Ability to walk and stand for long periods.
• Must be able to bend, lift, twist, climb, and navigate stairs.
• Must be able to lift at least 50 lbs.
• Ability to work in a cold environment.
• Operate company vehicles to monitor and assess operations.
• Ability to communicate clearly and effectively.
• Must be well-organized and able to manage tasks efficiently.
• Willingness to work extended hours, weekends, and holidays as needed.
• May occasionally need to travel to other operating companies or the corporate office for training or business purposes.
• Regularly required to talk and listen as part of daily tasks.

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