What are the responsibilities and job description for the Reservations Agent position at Treetops Resort?
About Treetops Resort:
Nestled in the heart of northern Michigan, Treetops Resort offers a sanctuary for adventure and relaxation. Our award-winning destination is renowned for its exceptional hospitality, breathtaking landscapes, and a wide array of recreational activities. At Treetops Resort, we are committed to providing unforgettable experiences for our guests, whether they are seeking thrilling outdoor adventures or a peaceful retreat. Join our team and be part of creating memorable moments in a place where luxury meets the great outdoors.
About the Position:
The Reservations Administrative Assistant provides essential administrative and operational support to the reservations team, helping ensure accurate bookings, smooth guest communications, and efficient office operations. This role plays a key part in delivering spectacular guest service while supporting revenue and occupancy goals.
Key Responsibilities:
- Provide administrative support to the Reservations Manager and reservations team.
- Assist with daily reservations processing, including data entry, modifications, cancellations and compiling reports.
- Maintain accurate guest records, rate codes, and reservation notes.
- Conduct daily arrival/departure/booking audits
- Daily deposit/cancellation/no show/waitlist processing
- Respond to guest inquiries via phone, email, and internal systems in a professional and timely manner.
- Support training and onboarding of new reservations staff.
- Maintain organized digital and paper files in compliance with company policies.
- Coordinate internal and external communications.
- Other tasks/projects as assigned.
Requirements:
- High school diploma or equivalent required; college coursework in hospitality, business, or related field preferred.
- 1–2 years of experience in hospitality, reservations, front office, or administrative support preferred.
- Strong organizational skills with exceptional attention to detail.
- Excellent written and verbal communication skills with exceptional phone etiquette.
- Proficiency with use of computer, multiline phone system, Microsoft Office software
- Ability to handle confidential information with discretion.
- Ability to multitask, work quickly and follow directions in a fast-paced, guest-focused environment.
- Able to sit for prolonged periods of time