What are the responsibilities and job description for the Field Service Technician position at Tree Top Staffing LLC?
Benefits:
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
- Vision insurance
Overview: We are seeking a Field Service Technician who will play a vital role in delivering solutions to company clients. This position requires a combination of technical expertise, customer service skills, and the ability to travel for on-site system installations. The ideal candidate will have strong electrical and controls experience, particularly with CNC machines and controls/PLC’s. Additionally, this individual will contribute to technical documentation and product development efforts.
Responsibilities:
System Installation and Setup:
- Install and configure Tool Load Monitoring, Adaptive Controls, and Machine Monitoring systems on-site at customer locations.
- Perform electrical and controls integration with CNC machines and other industrial equipment.
- Ensure systems are fully operational and meet customer requirements.
Technical Support and Troubleshooting:
- Diagnose and resolve issues related to system functionality, performance, and integration.
- Provide remote and on-site support to address technical challenges.
Travel Requirements:
- Travel to customer sites across the US for installations, training, and support (travel up to 70%).
Technical Documentation:
- Develop and maintain clear, concise, and accurate technical manuals, user guides, and installation instructions.
- Document installation and troubleshooting processes for internal use.
Product Development Support:
- Provide feedback from field installations to assist in refining and improving Company’s products.
- Collaborate with the engineering and product teams to test and validate new features or systems.
Customer Interaction:
- Train customers on the use and maintenance of installed systems.
- Represent Company with professionalism and maintain strong customer relationships.
Qualifications:
Technical Expertise:
- Strong background in electrical and controls systems, particularly with CNC machines and industrial controls.
- Experience with system integration, PLCs, and industrial automation.
- Familiarity with machine monitoring and IoT technologies is a plus.
Education and Experience:
- Associate or Bachelor’s degree in Electrical Engineering, Mechatronics, Industrial Technology, or a related field (or equivalent experience).
- Minimum 3 years of relevant experience in a similar role.
Soft Skills:
- Excellent problem-solving and troubleshooting skills.
- Strong verbal and written communication skills.
- Ability to work independently and manage travel schedules effectively.
Additional Requirements:
- Willingness to travel extensively, including overnight stays.
- Valid driver’s license and ability to obtain necessary travel documentation (e.g., passport, visas).
- Ability to lift and carry equipment up to 50 lbs.
Compensation: $75,000.00 - $120,000.00 per year
Our Story
At Tree Top Staffing, we take pride in helping job seekers find their ideal role and employers find the right candidate for their company.
Our organization is instantiated by experienced professionals providing full service employment solutions including: contract, contract-to-hire, and direct-hire placements within multiple lines of business.
Our Mission
We adhere to a set of 4 defining principles encapsulating:
- Servitude
- Accountability
- Integrity
- Discipline
If you make a promise, keep it, as your actions prove your greatness. Our goal at Tree Top Staffing is to set our clients and consultants up for success. It is imperative to ensure an all-around fit from both sides for long term relations to thrive.
Our Results
Tree Top Staffing utilizes advanced recruiting tools to ensure top talent is presented to our clients when their needs arise.
Our success is measured by the success of our clients. It is a privilege to help job seekers find their dream position and employers find the right fit for their company.
Salary : $75,000 - $120,000
