What are the responsibilities and job description for the Sales Service Representative position at Tree Branch Entertainment?
Company Description Tree Branch Entertainment is a comprehensive entertainment company dedicated to supporting a wide range of creative ventures. The organization provides services and solutions for artists, performers, and clients seeking high-quality entertainment experiences. With a focus on collaboration and innovation, Tree Branch Entertainment aims to help clients bring their creative visions to life. The company values professionalism, reliability, and a client-centered approach in every project. Team members are encouraged to contribute ideas and grow within a dynamic, fast-paced environment.
Role Description The Sales Service Representative is a full-time, on-site role based in Boynton Beach, FL. In this position, the Sales Service Representative will engage with prospective and existing clients, respond to inquiries, and provide detailed information about Tree Branch Entertainment’s services and offerings. Daily responsibilities include managing incoming leads, conducting outreach via phone, email, and in-person meetings, preparing proposals and quotes, and following up to close sales opportunities. The role involves maintaining accurate records in the customer relationship management (CRM) system, coordinating with internal teams to ensure smooth service delivery, and resolving client concerns in a timely and professional manner. The Sales Service Representative will also support event-related logistics, gather client feedback, and contribute to continuous improvement of sales and customer service processes.
Qualifications
Role Description The Sales Service Representative is a full-time, on-site role based in Boynton Beach, FL. In this position, the Sales Service Representative will engage with prospective and existing clients, respond to inquiries, and provide detailed information about Tree Branch Entertainment’s services and offerings. Daily responsibilities include managing incoming leads, conducting outreach via phone, email, and in-person meetings, preparing proposals and quotes, and following up to close sales opportunities. The role involves maintaining accurate records in the customer relationship management (CRM) system, coordinating with internal teams to ensure smooth service delivery, and resolving client concerns in a timely and professional manner. The Sales Service Representative will also support event-related logistics, gather client feedback, and contribute to continuous improvement of sales and customer service processes.
Qualifications
- Strong sales and customer service skills, including experience handling inquiries, qualifying leads, and closing deals in a service-oriented environment.
- Excellent communication and interpersonal skills, with the ability to build rapport, present information clearly, and adapt to different client personalities.
- Organizational and time management abilities, including managing multiple client accounts, prioritizing tasks, and maintaining accurate documentation.
- Comfort with basic technology and tools, such as CRM platforms, email, video conferencing, and standard office software.
- Ability to work on-site in Boynton Beach, FL, including availability for occasional evenings or weekends based on client or event needs.
- Previous experience in entertainment, events, hospitality, or a related customer-facing industry is preferred but not required.
- High school diploma or equivalent required; additional education or training in business, marketing, communications, or a related field is a plus.
- Demonstrated commitment to inclusive, respectful, and non-discriminatory client and team interactions.