What are the responsibilities and job description for the Membership Specialist - Downtown Boise YMCA position at Treasure Valley Family YMCA?
Our Downtown Boise YMCA is seeking a full-time Membership Specialist to join the team! This position is responsible for the development and execution of membership engagement, retention, and transactional activities.
The Downtown Family YMCA opened its doors in 1964 and has since been a landmark in the Downtown Boise area. The facility has a full court basketball gym, a large cardio fitness center, multiple strength training systems and rooms, racquetball courts, a climbing wall, five fitness studios, three swimming pools, and multiple youth programming areas.
Schedule:
This is a full-time position, 40 hours weekly, including benefits. Schedule requirements are Monday through Friday, 10:00am-6:00pm. Weekends as needed. Pay is $15.45-$19.31/hour.
Benefits:
- 12% employer-funded retirement plan after two years of service with immediate vesting and ability to make additional contributions to retirement benefits through 403(b) savings plan.
- High quality and affordable benefits including health (75% employer paid for family) and dental insurance (50% employer-paid for family).
- Free use of YMCA facilities for immediate family.
- Generous paid-time off package, earning at the rate of 24 paid days off per year to start.
Responsibilities:
- Engage potential new members by performing cause-driven interviews and tours, explaining the benefits of the Y, and effectively enrolling new members to support them in meeting the seven cause measurement goals.
- Develop intentional relationships and serve as point of contact for existing members, perform retention activities, and perform cancellation recovery while using discretion and the Y voice attributes.
- Review and accurately process membership financial assistance applications.
- Maintain accurate account status for all membership units including invoices, bank drafts, cancellations, and status changes while preserving confidentiality.
- Assist Welcome Center staff by answering phones, responding to questions, and carrying out additional duties as needed.
- Work closely with the Director to ensure department operations are consistent with approved Leading Practices.
- Explains the benefits of YMCA memberships and effectively enrolls new members.
Qualifications:
- Experience in customer service, sales, or related experience.
- Basic math and computer skills.
- Must be able to engage others in conversations and make all people feel welcome.
- Ability to respond calmly and quickly to safety and emergency situations.
- Must have good interpersonal and communications skills and be sensitive, adaptable, professional, and articulate when dealing with others.
Welcoming and Inclusion:
At the Y, we welcome everyone whose behavior adheres to our core values of caring, honesty, respect, and responsibility. We advance our cause by building a stronger and more equitable community where everyone has the opportunity to learn, grow, thrive, and reach their full potential with dignity. The Y is a force for building bridges among all people–regardless of ability, age, birthplace, cultural background, ethnicity, faith, gender, gender identity, ideology, income, race, or sexual orientation. The Y is for all.
How To Apply:
External candidates must complete an online application. If you have any questions regarding the position, please visit our website at www.ymcatvidaho.org or contact jobs@ymcatvidaho.org. All current and previous YMCA staff must apply through their UKG account, and updated resume and cover letter is recommended
Salary : $15 - $19