People Operations Partner

Treasure AI

Treasure AI is the agentic experience platform built to acquire, retain, and grow your most valuable customers. Powered by AI, Treasure AI is shaped by human creativity and always-on through continuous, context-driven action.

Furthermore, Treasure AI employees are enthusiastic, data-driven, and customer-obsessed. We are a team of drivers—self-starters who take initiative, anticipate needs, and proactively jump in to solve problems. Our actions reflect our values of honesty, reliability, openness, and humility.

Your Role

The People Operations Partner supports the full employee lifecycle and day‑to‑day HR operations, with a focus on onboarding/offboarding, data accuracy, compliance, and Workday administration. This role is a front‑line partner for employees and managers, helping them navigate HR processes while ensuring our data and workflows in Workday are accurate, timely, and compliant.

You will handle core HR generalist work (e.g., I‑9 and new hire documentation, data entry and audits, onboarding and offboarding coordination) and provide first‑line support for Workday transactions. Over time, you will take on more ownership of day‑to‑day Workday operations and help identify opportunities to streamline and improve our EX processes.

Responsibilities

Employee Lifecycle & Experience

• Serve as a primary point of contact for employee questions related to HR policies, processes, and tools.
• Coordinate pre‑boarding and onboarding for new hires and offboarding activities
• Support employment changes by preparing and validating data, routing for approvals, and confirming completion in Workday.
• Maintain and update internal HR/EX documentation (guides, checklists, FAQs) to ensure employees and managers have clear, current information.
• Be based in the New York office and serve as the primary point of contact for in-office operations, including managing deliveries, coordinating lunch orders, and supporting day-to-day office management needs.
• Use AI-powered knowledge tools (e.g., Glean) to quickly locate and share accurate, consistent answers to employee questions about HR policies, processes, and benefits.
• Draft and refine employee-facing communications (such as onboarding emails, FAQs, and checklists) using AI tools, reviewing outputs for accuracy, clarity, and inclusive language.
  
  

Workday & HR Data Administration

• Perform accurate and timely Workday data entry for new hires, changes, and corrections; run basic audits to ensure data quality and consistency.
• Support day‑to‑day Workday business processes by monitoring inboxes, following up on stuck transactions, and resolving common errors.
• Run standard Workday reports and share outputs with EX, Finance, and other stakeholders as needed.
• Partner with the People Operations / EX Ops team on data clean‑up, mass updates, and configuration testing related to enhancements and new releases.
• Help triage and resolve employee and manager issues in Workday, escalating more complex configuration or integration issues to the EX Ops / HRIS team.
• Use AI-enabled tools to summarize Workday reports, surface data issues or trends, and suggest follow-up actions that improve data quality and process efficiency.
  
  

Compliance & Documentation

• Manage I‑9 and work authorization processes for US hires and maintain records in accordance with federal and state regulations.
• Ensure completion and tracking of required acknowledgments and policy documents through Workday or other tools.
• Support routine audits and help respond to internal and external audit requests.
• Maintain confidential employee information in line with company policies and applicable privacy and security requirements.
• Leverage AI tools to help organize, summarize, and maintain EX documentation and audit evidence, while following established data privacy and security requirements.
  
  

Job Requirements

• 2 years of experience in Employee Experience, HR generalist, People Operations, or related roles, ideally in a high‑growth or startup environment
• Hands-on support of the full employee lifecycle (onboarding, changes, leaves, offboarding) and day-to-day operations, using HRIS (e.g., Workday) and related tools
• Highly organized and detail-oriented, able to manage multiple projects and priorities in a fast-paced, action-oriented environment
• Strong communication and collaboration skills, with the ability to build trust at all levels and work effectively across teams and time zones
• Service-minded problem solver with intellectual curiosity about people and organizations; BA/BS in a relevant field or equivalent experience
  
  

Physical Requirements

Working out of the New York, New York office according to our “Global Hybrid Working Policy.”

Travel Requirements

May require up to 5% travel to visit client groups and participate in events as needed.

Perks And Benefits (US)

Our benefit package showcases our culture of care and empathy with

• Comprehensive medical, dental, vision plans and Employee Assistance Program (EAP)
• Competitive compensation packages
• Company paid life insurance 3x salary
• Company paid short- and long-term disability coverage
• Retirement planning (401K) with 4% company match
• Restricted Stock Units (RSU)
• Flexible Time Off (FTO)
• Up to 26 weeks paid parental leave including a post-partum night nurse
• Comprehensive support and access to care for everyone, everywhere through Carrot - our global reproductive health and family-building benefit.
  
  

Our Dedication To You

We value and promote diversity, equity, inclusion, and belonging in all aspects of our business and at all levels. Success comes from acknowledging, welcoming, and incorporating diverse perspectives.

Diverse representation alone is not the desired outcome. We also strive to create an inclusive culture that encourages growth, ownership of your role, and achieving innovation in new and unique ways. Your voice will be heard, and we will help amplify it.

Agencies And Recruiters

We cannot consider your candidate(s) without a contract in place. Any resumes received without having an active agreement will be considered gratis referrals to us. Thank you for your understanding and cooperation!

Treasure AI moves marketing and data teams beyond legacy martech SaaS toward autonomous, ROI-driven AI agents that operate continuously, while keeping the human in the loop. With built-in governance, Treasure AI is powered by an always-up-to-date understanding of each customer for AI to act on.

The result is always-on marketing execution that compounds over time: smarter engagement, stronger retention, and measurable growth.

Treasure AI’s agentic experience platform is available across web, mobile, and desktop — bringing your customer intelligence to every workflow, wherever your team works.