Service Technician

Location: Waukesha, WI (Field Service)

Position Type: Full-Time (Direct Hire)

Compensation: $50,000 – $60,000 annual salary (Commensurate with experience)

Benefits: Medical, retirement savings plan (Simple IRA), and Paid Time Off (PTO)

We are seeking a highly motivated Service Technician to lead preventive maintenance, technical troubleshooting, and mechanical repairs for industry-leading mobile industrial equipment. This role is essential to maintaining high levels of equipment uptime and ensuring a premium customer experience across warehousing, manufacturing, and logistics environments. The ideal candidate is mechanically inclined, customer-focused, and comfortable working both independently in the field and collaboratively with internal operations teams.

• Technical Service & Repair:

  • Diagnose complex electrical, mechanical, and battery-related malfunctions in real-time production settings.

  • Perform routine preventive maintenance, comprehensive system inspections, and component replacements.

  • Conduct post-repair testing to verify full machine functionality and safety.

  • Identify root causes of equipment failure and document corrective actions taken.

  • Generate and present repair quotations to customers with consistent follow-up.

• Documentation & Reporting:

  • Accurately record service issues, labor hours, and parts used within the company CRM system.

  • Maintain detailed maintenance logs, checklists, and inspection reports.

  • Escalate recurring performance trends or quality concerns to leadership.

  • Gather customer feedback to identify needs for equipment upgrades or accessories.

• Customer Support & Collaboration:

  • Provide live remote troubleshooting support via phone, email, and video conferencing.

  • Coordinate with warehouse and parts departments to ensure necessary inventory availability.

  • Partner with sales representatives to support on-site evaluations and new equipment implementations.

• 2 years of experience in industrial machine maintenance or repair.

• Strong proficiency in both mechanical and electrical troubleshooting.

• Ability to interpret technical manuals, wiring schematics, and standardized service procedures.

• High level of professionalism with strong communication skills and a focus on customer service.

• Proven documentation discipline, specifically with CRM platforms or similar reporting tools.

• Physical ability to lift 50 lbs. and work within active warehouse/manufacturing environments.

• Valid driver’s license and the ability to travel to customer sites as required.

• Direct experience with battery-powered systems and low-voltage electrical components.

• Background in warehouse automation, packaging equipment, or high-speed industrial machinery.

• Familiarity with supply chain, logistics, and distribution center operations.

• Forklift certification and a strong understanding of industrial safety standards.

• Knowledge of ergonomics and warehouse productivity initiatives.