What are the responsibilities and job description for the E-Commerce Platform & Operations Lead position at Travelpro Products, Inc.?
Description
What We’re Looking For
Travelpro is seeking an E-Commerce Platform & Operations Lead to support the day-to-day management and optimization of our Shopify e-commerce platforms. This role is responsible for ensuring site performance, operational stability, and execution of e-commerce initiatives that drive revenue, conversion, and overall customer experience.
What You’ll Do
In this role, you will support the operation, optimization, and technical coordination of Travelpro’s e-commerce websites while partnering cross-functionally to drive performance and execution.
What You’ll Need
Inspiring Company Culture – Help one another, never stop improving, lead by example, own your work, and have fun together.
Rest & Relaxation – Time- Away, company-paid holidays and some flexible work schedules
Comprehensive Health Benefits - Medical, Dental, Vision, Health Savings Accounts, and Wellness Programs
Preparing for your Future - 401K company match
Employee Resource Groups – Employee-led social committee to promote employee wellbeing and cross-functional collaboration along with community awareness, impact, and support of a culture where everyone belongs.
About Travelpro
At the heart of Travelpro® is a man who knew more about travel than most. As a commercial airline pilot, Bob Plath crisscrossed the globe a thousand times, always with suitcase in tow. He saw what happened to luggage over time and the toll in took on the traveler hauling it. Bob thought there had to be a better way. Dedication is at the heart of our success.
At Travelpro®, we believe that a company is only as good as its people, and when associates are treated as the greatest asset, the worth of the company is magnified. We demonstrate this by fostering individual achievement, recognizing contributions, and rewarding excellence. With customers as our focus and people as our priority, even the sky is no limit.
We are an equal opportunity employer committed to diversifying its workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status or any other characteristic protected by law.
Travelpro® is a drug-free workplace.
What We’re Looking For
Travelpro is seeking an E-Commerce Platform & Operations Lead to support the day-to-day management and optimization of our Shopify e-commerce platforms. This role is responsible for ensuring site performance, operational stability, and execution of e-commerce initiatives that drive revenue, conversion, and overall customer experience.
What You’ll Do
In this role, you will support the operation, optimization, and technical coordination of Travelpro’s e-commerce websites while partnering cross-functionally to drive performance and execution.
- Support day-to-day management of Shopify e-commerce sites, including product launches, promotions, site updates, and merchandising execution.
- Assist with Shopify platform configuration, content updates, app management, and front-end enhancements
- Coordinate with internal and external development teams to support site enhancements, troubleshoot issues, and test releases.
- Perform site testing and quality assurance across key customer journeys including navigation, checkout, and promotions
- Identify and help resolve technical issues related to site functionality, integrations, tracking, and performance
- Monitor key e-commerce KPIs including revenue, conversion rate, average order value, and site performance metrics
- Identify opportunities to improve conversion, user experience, and overall site performance
- Collaborate with Marketing, Merchandising, Customer Service, Operations, and external partners to support e-commerce initiatives
- Support vendor and technology partner coordination across platform tools and integrations
- Assist with project coordination, including timelines, deliverables, and execution of site initiatives
- Perform other duties as assigned
What You’ll Need
- Bachelor’s degree in e-commerce, business, marketing, information systems, or related field
- 5 years of experience in e-commerce operations, website management, or Shopify platform management
- Hands-on experience with Shopify (Shopify Plus preferred), including themes, apps, and site configuration
- Working knowledge of web technologies such as HTML, CSS, and basic JavaScript (Liquid a plus)
- Strong understanding of e-commerce operations, merchandising, promotions, and customer experience
- Ability to analyze performance metrics and translate data into actionable insights
- Experience working cross-functionally with internal teams and external vendors
- Strong problem-solving, organizational, and communication skills
- Ability to manage multiple priorities in a fast-paced environment
Inspiring Company Culture – Help one another, never stop improving, lead by example, own your work, and have fun together.
Rest & Relaxation – Time- Away, company-paid holidays and some flexible work schedules
Comprehensive Health Benefits - Medical, Dental, Vision, Health Savings Accounts, and Wellness Programs
Preparing for your Future - 401K company match
Employee Resource Groups – Employee-led social committee to promote employee wellbeing and cross-functional collaboration along with community awareness, impact, and support of a culture where everyone belongs.
About Travelpro
At the heart of Travelpro® is a man who knew more about travel than most. As a commercial airline pilot, Bob Plath crisscrossed the globe a thousand times, always with suitcase in tow. He saw what happened to luggage over time and the toll in took on the traveler hauling it. Bob thought there had to be a better way. Dedication is at the heart of our success.
At Travelpro®, we believe that a company is only as good as its people, and when associates are treated as the greatest asset, the worth of the company is magnified. We demonstrate this by fostering individual achievement, recognizing contributions, and rewarding excellence. With customers as our focus and people as our priority, even the sky is no limit.
We are an equal opportunity employer committed to diversifying its workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status or any other characteristic protected by law.
Travelpro® is a drug-free workplace.