What are the responsibilities and job description for the Remote Client Experience Coordinator position at Traveling with Michaila?
We are seeking a client-focused and detail-driven Remote Client Experience Coordinator to support customers through a dedicated advisor-led service model. In this role, you will partner closely with assigned advisors to ensure clients receive timely communication, organized coordination, and a seamless experience from initial inquiry through completion.
This fully remote position is ideal for someone who thrives in a structured environment, enjoys helping others, and takes pride in delivering exceptional service behind the scenes.
What Youll Do:
This fully remote position is ideal for someone who thrives in a structured environment, enjoys helping others, and takes pride in delivering exceptional service behind the scenes.
What Youll Do:
- Serve as a support liaison for clients working with their assigned advisor
- Respond to inquiries with accurate, timely, and professional communication
- Coordinate scheduling, confirmations, and follow-ups
- Track and update client records to ensure accuracy and organization
- Proactively identify gaps in communication and ensure nothing falls through the cracks
- Support advisors in maintaining a high-quality, consistent client experience
- Must be a citizen of the US, Uk, Australia, Spain, and LATAM
- Strong written and verbal communication skills
- Customer service or client-support experience (preferred, not required)
- Detail-oriented and highly organized