What are the responsibilities and job description for the Patient Care Coordinator position at Traveling Physician Services P.C.?
Responsible for managing all referrals and reviewing all the provider schedules. Act as liaison between current customers and clinicians as it pertains to service issues. Provide office support and act as a resource for team members, medical staff and other professionals.
- Process customer referrals and schedule patients to receive home care visits from clinicians, matching customer needs with staff skill set; uses geographic scheduling to reduce drive time.
- Coordinate with clinicians to ensure visits are assigned, make necessary changes to schedule, and update clinician.
- Researches the issue and corrects the problem.
- Review and monitor daily schedules of patients and clinicians.
- Act as liaison between current customers and clinicians as it pertains to service issues, including schedule changes requested by customers.
- Maintain documentation of calls, outcomes of issues raised for administrative review and follow-up.
- May obtain per-authorization/authorization for ongoing services per payer requirements and communicate status of authorizations to the team.
- Participate in initiatives related to process improvements and enhancements.
- Provide exceptional customer service in resolving problems with access to services, complaints, etc.
- Perform other duties as assigned.