Passport and Visa Concierge Specialist

Join Travel Visa Pro, a leading US Passport hand-carry service, in Houston, in the galleria/uptown area (cross streets Burgoyne and Fountain View), for a flexible daytime position. Become a US Passport and Visa Concierge Specialist and “travel the world” through the clients you help every day. This role is great for someone coming from restaurant, retail, or delivery work who wants steady hours, a supportive team, and a calmer pace.

We help travelers obtain passports, visas, and mail services. Every day is different. No experience required — just strong customer service skills, reliability, and a positive attitude.

Choose the schedule that works for you:

• Morning shift: 9am–2pm

• Afternoon shift: 2pm–7pm

• Saturday shift: 10am–3pm

• Or mix and match — work as much or as little as you prefer.

DUTIES AND RESPONSIBILITIES:

Provide clear, friendly guidance to clients on their passport and visa needs; explain service options so they can make informed decisions.

• Assist customers with completing application forms accurately and efficiently.

• Review and verify documents for accuracy and completeness.

• Advise clients based on their travel timelines and expectations.

• Take ownership of each case from start to finish: communicate proactively, solve issues, and coordinate with internal teams to build client confidence.

• Track application progress, communicate with other offices, and provide timely updates.

• Troubleshoot challenges as they arise.

• Handle sensitive client information with professionalism and confidentiality.

• Stay informed about updates to passport, visa, and legalization requirements.

• Meet performance goals (completed orders, downgraded orders, client reviews, etc.).

BENEFITS:

• Pay is accelerated quickly based on performance to $30 /hour
• Flexible Schedule
• Part-time to Full-time Position
• Unused sick and vacation bonus pay out
• Sick time
• Vacation/PTO time
• Sales Commission 1% of everything you sell
• Six (6) Paid Federal holidays: New Years, Memorial, Independence, Labor, Thanksgiving, and Christmas Days.
• Annual COLA (Cost of Living Adjustment)
• Travel Miles Reimbursement for use of personal vehicle for business needs
• 401k with a 3% safe-harbor contribution to all eligible employees
• Potential Profit-sharing bonuses
• Trusted name in the industry over 16 years
• Very competitive pay
• Very quick path for growth and advancement
• check us out at www.travelvisapro.com

IDEAL QUALITIES:

The Ideal candidate MUST arrive to work on time, punctuality is required. Integrity & sensitivity dealing with personal data is mandatory. All employees will be required to consent to & pass a federal & state background check. The ideal candidate should:

• Have high attention to detail and strong organizational skills.
• Be able to work independently and efficiently in a fast-paced environment.
• Have strong communication and interpersonal skills.
• Quick to learn new skills quickly.
• Be a team player.
• Be punctual & flexible.
• Be able to perform under tight and stressful deadlines.
• Possess great telephone skills.

To apply, email your resume to resume@travelvisapro.com.

Join a team where your customer service skills truly matter — and enjoy a job that doesn’t take over your evenings or weekends.