What are the responsibilities and job description for the Fitness Center Attendant position at Trapp Family Lodge?
SUMMARY
Greets and assists guest using the fitness center; Maintains the facility by picking up/replacing towels, testing water, assists guests waiting for massages, and handles retail sales and light housekeeping . In summer handles food/beverage sales at the outdoor pool.
Full-time and Part-time positions for various shifts including weekends and holidays.
ESSENTIAL FUNCTIONS:
Greets guests in the fitness facility.
Maintain clean and presentable registration/workplace.
Acquires information from shift and passes on pertinent information to next shift agent.
Picks up wet towels and bags them for Housemen to pick up; replenishes dry towels.
Handles retail sales for the fitness center; makes change as needed. Records sales appropriately.
Answers phone
Makes bookings for massages.
Test pool water per established schedule. Record results appropriately.
Answer guest questions regarding use of fitness equipment.
Handles guest complaints, suggestions or problems quickly, efficiently and courteously.
Performs light housekeeping/cleaning as needed.
Replenishes water and cups for water cooler as needed.
Handles F&B sales at the outdoor pool in summer; serves the food/drinks.
Acts as liaison for other departments to ensure working relationships and communication.
Acquires information from shift and passes on pertinent information to next shift.
Other duties as assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. EDUCATION and/or EXPERIENCE: High-school diploma / Minimum of one year fitness oriented, customer service experience, with office machines and cash handling. CPR and First Aid certification and experience working at a pool preferred.
2. LANGUAGE SKILLS: Ability to read, and interpret memos, reports, procedures, and/or regulations. Ability to effectively present information and respond to questions from groups of guests, co-workers, and the general public with diplomacy and tact.
3. MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to make and record sales, including making change.
4. REASONING ABILITY: Ability to interpret and act on a variety of instructions which may be furnished in written, oral, diagram, and schedule form.
5. OTHER SKILLS, CHARACTERISTICS OR QUALIFICATIONS: Must be good with customers and maintain a good attitude at all times. Always maintain a presentable look and be willing to help customers or co-workers at any given time. Must be able to prioritize and multi-task, while maintaining a calm, professional and positive attitude.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. While performing the duties of this job, the employee is regularly required to stand, walk, use hands, and often lift up to 50 pounds. Must be able to move lawn furniture, mop up water, vacuum pools, shovel snow and carry wet/dry pool towels around the pool/fitness center, including going up/down stairs.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. The duties of this job require varied shifts, including split shifts at times. This position requires going in and out of buildings, walking around the property from pool to pool/fitness center/main lodge, sometimes in inclement weather. Noise level is moderate to loud.