Technical Support Engineer (UX)

Tranzeal is an industry leading global Business Transformation Service Provider offering specific consulting services as well as prepackaged, industry specific solutions and services to companies around the world. Our Consulting Services are dedicated to helping our clients maximize their investments in IT and the overall effectiveness and efficiency of the business. Tranzeal s deep industry experience makes us the partner of choice for a growing number of Fortune 1000 companies, midsize enterprises and small businesses worldwide.

We are currently looking for 'Technical Support Engineer - UX' to support one of our clients with the following skills:

Requirement:

Job Title: Technical Support Engineer - UX

Duration: 12 months

Location: Orlando, FL/Hybrid 2 days a week onsite

Note: This position requires an onsite presence weekly on Wednesday and Thursday.

Duties:

What you will do in this role:

The Technical Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow platform. This role combines business and technical expertise with excellent communication and organizational skills where you will be doing pro-active work as well as providing tactical engagement on critical issues. You will collaborate with internal teams to ensure our customers are successful with ServiceNow platform. This includes being the last point of escalation within technical support to drive them to closure and the ability to use application/platform knowledge to actively engage and assist customers and other engineers in need of assistance on complex issues.

Skills:

To be successful in this role, we need someone who has:

• Demonstrated fluid ability to troubleshoot, resolve, and provide code level analysis for complex technical issues.
• In-depth understanding of how SaaS products work – possess a deep technical understanding as well as a basic understanding of integrated systems.
• Working knowledge of the components in a web applications stack.
• Demonstrated ownership and can coordinate successfully with engineering and escalation teams to achieve resolution of customer issues and requests.
• Hands-on experience in JavaScript, HTML, CSS is required.
• Proven ability to maintain focus and work effectively with uncompromising attention to detail.
• Ability to work closely with high-value customer administrators and developers that have a variety of experience and skillset.
• Excellent time management skills and must be able to work independently to provide workable solutions.
• Must be able to perform thorough research as well as ask the right questions to successfully resolve or quickly escalate for quick solution.
• Ability to work with other teams to resolve cases.
• Excellent technical and communication skills for research and discovery to clearly articulate solutions to complex technical problems.
• Identify and help resolve trends with application issues and knowledge gaps within the organization.
• The following additional skills are preferred but not required:
• A fundamental understanding of IT service management and ITIL business process
• Prior ServiceNow Platform Implementation Experience
• Exposure communicating technical issues at various levels of the organization
• Fluid experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
• Deep understanding of JavaScript

Note: Please send your updated resumes to nareshv@tranzeal.com