Field Service Manager

We're looking for a Field Service Manager to launch and grow our Baton Rouge operation from the ground up. This is a founding role, not a seat in an established branch.

Transwest Mobile Truck Repair is expanding into Baton Rouge, and we need the right person to lead that effort. Our Baton Rouge operation is in its earliest stage; One technician in the field, no physical office, and a lot of room to shape how we operate locally.

This is a field-based, mostly remote role. You will be managing day-to-day operations, supporting and growing a technician team, owning the customer relationship, and making decisions independently. Leadership will back you up, but they won't be looking over your shoulder.

This role is best suited for someone who thrives with autonomy and is energized by building something new. Candidates who prefer a structured, fully-resourced environment with established systems and close day-to-day support may find this opportunity is not the right fit at this time.

• Lead and grow a team of field service technicians across the Baton Rouge area, starting with one founding technician

• Manage daily field operations- Scheduling, dispatch, workload prioritization, and service quality

• Serve as the senior point of contact for fleet customers, handling escalations with professionalism and urgency

• Conduct field visits and quality checks to ensure safety, compliance, and consistent service standards

• Monitor team performance metrics and provide hands-on coaching and development

• Support hiring, onboarding, and training as the team grows

• Coordinate with internal departments — logistics, sales, and customer service — to keep operations running smoothly

• Track equipment, parts, and inventory and ensure proper documentation and service records

• Help establish the operational standards, culture, and reputation of the Baton Rouge branch

• Proven experience in a field service or operations management role — ideally in a mobile service, fleet, or equipment service environment
• Experience managing or leading a field team with minimal on-site supervision
• Strong customer communication skills; comfortable interacting directly with fleet managers and site leadership
• High level of personal accountability — you set your own schedule, follow through without reminders, and communicate proactively
• Technically grounded; able to have credible conversations with technicians and customers about service and repairs
• Familiarity with field service management software; Fullbay experience is a plus
• Valid driver's license with a clean driving record and ability to travel throughout the Baton Rouge region
• Ability to pass background and drug screening

Preferred:

• Experience opening or building a new branch, territory, or operation from an early stage
• Background in diesel, heavy equipment, material handling, or industrial field service
• Track record of hiring and developing technicians
• Experience where you were the sole manager or senior leader in a geography

• Medical, Dental & Vision
• 401(k)
• HSA with company match
• Life & Disability Insurance
• Paid Time Off & Holidays
• Professional development
• M–F full-time schedule

Our business is built on recurring service, technician excellence, and long-term partnerships with fleet customers. Since 2009, Transwest Mobile has delivered reliable, high-quality service across multiple states, earning the trust of contractors, municipalities, and fleet operators who depend on us to keep critical equipment running.

We are building a scalable service platform in Baton Rouge focused on reliability, accountability, and measurable value. The person we hire into this role will help define what that looks like locally.

Transwest Mobile Truck Repair is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.

You should be proficient in:

• Leadership / People Management
• Heavy Equipment Repair
• Diesel Engine Systems
• Service Advisor/Writer
• Equipment/Parts Counter Sales
• Territory Sales
• Outside Sales
• Inside Sales