Technology Technician I

POSITION DESCRIPTION:

POSITION PURPOSE:  

The Technician I is responsible for installing requested computer equipment at school and office locations, troubleshooting equipment problems, and repairing or arranging repairs for faulty equipment. Work involves providing technical support and expertise concerning various types of  

computer software. Work also involves providing training for employees in the use of technology.  The Technician I must exercise tact and courtesy with co-workers, school administrators, and supervisors.  

MINIMUM QUALIFICATIONS:  

KNOWLEDGE, SKILLS, AND ABILITIES 

• Working knowledge of computer hardware and common software applications.
• Working knowledge of common computer operating systems.
• General knowledge of software copying rights in the school system. 

• Some knowledge of networking concepts. 
• Some knowledge of the current literature, trends, and developments in the field of technology.
• Ability to install and configure software packages to meet user needs.
• Ability to systematically determine the source of computer problems and take appropriate action. 
• Ability to perform initial installations or upgrades of computer hardware. 
• Ability to train users on the use of equipment and various programs. 
• Ability to maintain complete and accurate records. 
• Ability to establish and maintain effective working relationships as necessitated by work assignments. 

EDUCATION, TRAINING, AND EXPERIENCE 

• High School diploma or higher with an emphasis in a computer-related field
• Three (3) to five (5) years of experience directly related to the duties and responsibilities specified 
• Any equivalent combination of training and experience that provides the required knowledge, skills, and abilities 

CERTIFICATION AND LICENSE REQUIREMENTS 

• Must possess a valid driver’s license issued by the NC Department of Motor Vehicles 
• Must possess a personal vehicle for use during work hours 

PREFERRED QUALIFICATIONS: 

• Experience working in technology in a public school setting 
• A Certification 
• Associate’s or Bachelor’s Degree from an accredited institution in Computer Science or Engineering 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

1. Collaborate with instructional staff and teachers in the use of technology
2. Repair, maintain, and upgrade technology-related equipment 
3. Read and interpret schematics, wiring diagrams, and manuals 
4. Collaborate closely with school-based media specialists and digital learning coaches to address the technology needs of the school 
5. Maintain an inventory of digital equipment and devices 
6. Maintain general knowledge of computers, digital devices,  and related technology devices
7. Maintain familiarity with the operation and use of standard test equipment 
8. Systematically troubleshoot standard digital devices 
9. Communicate effectively with others 
10. Participate in long- and short-range technology planning
11. Maintain documentation regarding network configuration, operating procedures, and service records relating to network hardware and software 
12. Prepare and submit accurate reports as required 
13. Maintain and troubleshoot media and sound equipment, television connections, instructional technology, and any other digital tools used in the school 
14. Provide timely, accurate, and friendly customer service to students and staff
15. Perform additional duties as assigned by the Executive Director of Information and Instructional Technology 
16. Operate standard and specialized digital devices in testing and troubleshooting computers and other technology-related equipment

DISCLAIMER: The above statements are intended to describe the general purpose and responsibilities assigned to this position. They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills that may be required of the employees assigned to this position. The supervisor may revise this description with HR review and approval at any time.