What are the responsibilities and job description for the SERVICE WRITER- Lowell, AR position at TRANSPORT REFRIGERATION INC?
Service Writer
đź“Ť Lowell, AR
đź•’ Monday–Friday |Â
Join Transport Refrigeration, Inc.
Transport Refrigeration, Inc. is a trusted leader in fleet maintenance and refrigeration solutions. As a proud Thermo King partner, we stay at the forefront of industry technology—delivering reliable, high-quality service to our customers every day.
We’re looking for a detail-oriented and customer-focused Service Writer to join our team in Lowell, AR. If you enjoy working in a fast-paced environment and being the go-to person for both customers and technicians, this could be a great fit.
What You’ll Do
As a Service Writer, you’ll be the connection between our customers and service team—keeping everything running smoothly from start to finish.
- Greet customers and gather service details
- Open and manage repair orders
- Schedule and coordinate service work
- Provide updates and communicate throughout the repair process
- Answer phones and assist customers with scheduling and questions
- Review completed work orders for accuracy (labor, parts, notes)
- Handle billing, invoices, and payments
- Balance cash drawer and process C.O.D. transactions
- Support payroll tracking and technician time sheets
- Assist the parts department as needed
What We’re Looking For
- Previous experience in customer service, administrative support, or service writing
- Automotive, diesel, or transportation industry experience preferred (not required)
- Strong communication and organizational skills
- Ability to multitask in a fast-paced environment
- Comfortable using Microsoft Office and learning new systems
- High attention to detail and accuracy
- Team player with a strong work ethic
Requirements:
- High school diploma or equivalent
- Valid driver’s license
- Ability to pass a pre-employment drug screen and background check
What We Offer
- Medical, Dental, and Vision Insurance (multiple plan options)
- HSA with employer contributions
- Employer-paid Life and Long-Term Disability Insurance
- 401(k) with company match (after 1 year)
- PTO accrual starting on Day 1
- Consistent Monday–Friday schedule
Apply today
🎥 Want a closer look at who we are? Check out our video:
https://youtu.be/VYb6Xzu2dI0
Transport Refrigeration, Inc. is an Equal Opportunity Employer, including disability.
Please note: We hire directly and do not partner with recruiting agencies.