Night Dispatcher

Summary: Dispatch drivers, Book loads and Plan loads

Major Duties:

· Dispatch drivers, answer phones and communicate load information to drivers.

· The role is all about execution. Must consistently demonstrate attention to detail on start of shift, end of shift and focus on utilization and service, . Must appropriately hand off open items to day shift before leaving for the day.

· Maintain the utmost professionalism in communications with drivers and other TDC team members.

· Works to ensure customers are taken care of and communicate appropriately.

· Provides detailed and accurate messages to the Fleet Managers

· Assist in planning function.

· Books, enters, and sets appointments of orders.

· Informs customer immediately if there are any interruptions in service

· Performs other related duties as assigned by management

Job Requirements/Work Area Conditions:

Education: High school diploma required; some college experience preferred

Experience: Entry level

Special Skills: Interpersonal skills. Organizational skills to maintain work load and follow up amid constantly changing priorities. Analytical skills. Communication skills

Physical: Keyboard/computer and telephone use

Environmental: Office

WORKER ATTRIBUTES

Leadership – The skills, behaviors and commitment to responsibly manage a group of employees.

· Proactivity: Ability to anticipate issues and act before the issues impact the business. Leaders are self-activating and self-managed.

· Emotional Maturity: Leaders are required to constantly challenge themselves and seek improvement. Feedback is expected to be received and acted upon with a positive attitude.

· Ownership: When seeking assistance, leaders are expected to approach others with some of their own proposals and prework done. It’s okay for leaders to ask for help but they must maintain ownership of the issue.

· Change: Ability to adjust to business changes with a positive attitude and the ability to lead others through change.

· Schedule: This is not an hourly position. Additional hours will be required at different times to get the job done without prompting from management. The position requires a rotational Saturday shift to support the drivers through the weekend.

Knowledge - An organized body of information usually of a factual or procedural nature which, if applied, makes adequate performance on the job possible. A body of information applied directly to the performance of a function.

• Clerical: Knowledge of administrative and clerical procedures and systems such as Microsoft products, managing files and records, and other office procedures and terminology.

Skills - The proficient manual, verbal or mental manipulation of data or things. Skills can be readily measured by a performance test where quantity and quality of performance are tested, usually within an established time limit. Examples of proficient manipulation of things are skill in typing or skill in operating a vehicle. Examples of proficient manipulation of data are skill in computation using decimals; skill in editing for transposed numbers, etc.

· Clerical: Must be able to type.

· Talking: Must be able to clearly relay important instructions and ensure they’re understood.

· Listening: Giving full attention to what others are saying, taking time to understand the points being made, asking questions when appropriate and not interrupting at inappropriate times.

· Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

· Time Management: Manage one’s own time and the time of others.

· Coordination: Adjusting actions in relation to others' actions.

· Service Orientation: Actively looking for ways to help people.

· Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.

· Operation and Control: Controlling operations of equipment or systems.

Ability - The power to perform an observable activity at the present time. This means that abilities have been evident through activities or behaviors that are similar to those required on the job, e.g., ability to plan and organize work. Abilities are different from aptitudes. Aptitudes are only the potential for performing the activity.

· Planning: Plan, organize and prioritize work.

· Data and Research: Gather facts and communicate findings.

· Interpersonal communication: Written and verbal expression and clarity.

· Problem Sensitivity: The ability to anticipate or recognize problems.

· Multi-tasking: The ability to shift between two or more activities or sources of information.

· Relator: Able to build lasting bonds with a wide variety of personality types.

Performance Dimensions - Performance dimensions are traits or characteristics used to describe observable workplace behaviors. They provide a framework for managers and employees in which performance can be discussed and evaluated.

· Service and Sensitivity: Actions that indicate a consideration for the feelings and needs of others. Responsiveness to the needs of drivers, internal and/or external customers.

· Listening: Ability to extract information in oral communication. Actively makes an effort to pay attention and hear what someone is saying.

· Oral and Written Communication: Effective expression in individual or group situations (includes gestures and non-verbal communications). Effective expression of thoughts and messages in a written format (includes clarity, grammar, spelling, conciseness, etc.). Ability to address and confront issues with other PTL team members when needed.

· Planning and organization: Establishing a course of action for self and/or others to accomplish a specific goal: Prioritizing responsibilities and organizing efforts to ensure the timely completion of daily responsibilities, projects, etc.

· Judgment: Making rational and realistic decisions which are based on logical assumptions and which reflect factual information and consideration of company's mission and resources.

· Stress Tolerance: Stability of performance under pressure and/or opposition.

· Team player: Actions are consistent with overall corporate goals and objectives. Ability to work with others. Facilitates and supports cooperative actions. Listens to, and respects, other's contributions. Willingness to express ideas, opinions, and share information.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Weekends as needed

Work Location: In person