What are the responsibilities and job description for the Human Resources Assistant position at TransPerfect?
Who We Are
TransPerfect is the world's largest provider of language services and technology solutions for global business. From offices in over 100 cities on six continents, TransPerfect offers a full range of services in 170 languages to clients worldwide. More than 5,000 global organizations employ TransPerfect's GlobalLink® technology to simplify management of multilingual content. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong. For more information, please visit our website at www.transperfect.com.
Overview
The Human Resources Assistant will be responsible for administrative support to the Human Resources team for TransPerfect Connect (TPC). TPC provides language services and technology solutions for global business which includes over-the-phone and video interpretation; multilingual email and chat support; and business process outsourcing. The HR Assistant plays an important role in providing customer service to front-line employees, supervisors and senior management regarding all HR functions which include answering employee questions, enforcing policy, and working with a variety of departments to provide the targeted outcome. The HR Assistant is a vital role to help insure smooth workflow and desired outcomes in a timely manner
Primary Responsibilities
- On-boarding of all U.S. employees. Assist with day-to-day operations of the HR Department, which includes clerical and administrative duties, updating and maintaining data in the personnel records and HRIS system (Workday).
- Run regularly scheduled reports and assist with ad-hoc requests.
- Act as a liaison with Payroll and Benefits and assist in payroll close preparation by providing relevant data (timecard adjustments, various required documents, payroll changes, etc.).
- Interact with Recruitment to ensure a smooth transition from pre-hire to hire.
- Assist with onboarding new employees and conduct new hire orientation.
- Respond to unemployment claims and prepare employee verification requests.
- Assists with answering basic and routine employee and supervisor questions regarding policies and procedures.
- Answer phone calls and reply to emails.
- Assist with the Open Enrollment process (schedule meetings, notify employees, coordinate with Workforce Management, prepare documents, etc.).
- Prepare paychecks for distribution and mailing.
- Perform other special projects or duties when required.
Requirements
- Bachelor’s Degree (preferred) or equivalent work experience in Human Resources or related field
- 0-1 years in an HR environment or recent graduate
- Must have excellent written and verbal communication skills
- Strong customer service skills
- Ability to maintain a high degree of accuracy and attention to detail while working in a fast-paced environment
- Ability to handle sensitive and confidential information with maximum discretion
- Ability to prioritize workload and multitask effectively
- Excellent analytical skills
- Ability to work autonomously and remain calm under pressure
- Professional, flexible and positive attitude
- Demonstrated strong work ethic
- Extraordinary skills in MS Word, Excel, Outlook, and knowledge of PowerPoint