OCS Specialist I

Job Description: JOB DESCRIPTION The OCS Specialist maximizes and supports the use of the OCS for organ retrieval and transport prior to, during and after transplantation. Team members residing within an active region with high case volumes will primarily support cases within their home region but may be assigned cases or cover call in other regions. Team members living in a region that is not yet part of the National OCS Program, will support cases in other regions across the US until their region has a significant volume of cases. ESSENTIAL JOB RESPONSIBILITIES AND DUTIES INCLUDE: Following 4-6 weeks of hands-on training and OCS certification across all 3 organs at TransMedics’ training facility in Andover, MA, apply OCS knowledge (with phone support) during organ retrieval, preservation, transport, and assessment according to TransMedics protocols and policies Generally, on-call 24x7 for 50% of the time within a month (including weekends); includes travel to clinical sites to perform OCS support as described above; time-off may be scheduled with advance notice, in coordination with manager In addition to travel to donor sites and transplant centers (within and beyond home region), periodic travel to obtain on-going training across all organs and other activities as needed Communicate regularly with the TransMedics Product Directors and Program Managers to relay real time updates while supporting ongoing OCS cases. Additionally, regularly communicate OCS utilization activities and users’ feedback. Provide customer support by managing OCS product inventory, supporting refresher training and on-going guidance to clinical users. May also work with non-clinical teams at sites involved in using the OCS to explain the OCS use model and requirements for organ retrievals, transport and donor organs’ assessments Prepare (with support and review of senior colleague) and present internal case reviews following the use of OCS When not covering cases, support manager, Product Directors and Program Managers in various assignments and tasks, either remotely from home or as assigned, including: May participate in R&D activities in lab setting under direction of Product Director or Program Manager May participate in medical and scientific conferences and meetings (inside or outside the US) Perform other TransMedics tasks and duties as required REQUIREMENTS: Minimum of 2-3 years’ experience as a RN, PA, NP, MD or similar fields, or an equivalent combination of education and experience. Regardless of professional background, must possess the following qualities. Must be detail oriented with strong organizational skills Strong problem-solving skills Outstanding interpersonal and communication skills; able to work collaboratively and build rapport with internal and external contacts Excellent customer facing skills Ability to work calmly and professionally under pressure Must be able to enthusiastically work at fast pace in dynamic environment and manage multiple priorities Proficiency with Microsoft Office Suite Must be fully vaccinated (and boostered, when eligible) against COVID-19. The Company provides legally required accommodations to this requirement where an accommodation can be provided without posing an undue burden to the Company. However, given that the vaccination requirement is often a condition to our work at the hospitals and being on-site at hospitals is an essential function of the position of an OCS Specialist, there are limits on our ability to provide accommodations that do not pose an undue burden to the Company. Must be highly flexible and willing to support sites as needed within and across regions EDUCATION: MD, MS or BS Nursing, PA or NP, or equivalent combination of education and hands-on clinical experience TransMedics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law. We are committed to creating an inclusive environment for all employees. Welcome to TransMedics Careers! Our Vision is to help save more patients' lives by becoming the trusted partner to transplant stakeholders worldwide and delivering the highest quality technology, service and clinical care. TransMedics Group, Inc. (TMDX) is a commercial-stage medical technology company transforming organ transplant therapy for end-stage organ failure patients across multiple disease states. We developed the Organ Care System, or the OCS™, to replace a decades-old standard of care that we believe is significantly limiting access to life-saving transplant therapy for hundreds of thousands of patients worldwide. Our innovative OCS technology replicates many aspects of the organ’s natural living and functioning environment outside of the human body. As such, the OCS represents a paradigm shift that transforms organ preservation for transplantation from a static state to a dynamic environment that enables new capabilities, including organ optimization and assessment. In concert with our OCS technology platform and OCS Connect™ app, which enables TransMedics and transplant clinicians to efficiently track, coordinate & communicate resource logistics for donor organs procured and maintained on OCS™, TMDX launched its National OCS™ Program (NOP) in 2022: 16 regional hubs across the U.S. staffed by a dispersed workforce of experienced, on-staff OCS Perfusion Specialists & Cardiothoracic and Abdominal Donor Procurement Surgeons. These resources are mobilized on-demand via our own dedicated ground & aviation transportation logistics network, to retrieve and deliver allocated donor organs from anywhere in the U.S. – aiding U.S. Transplant Centers in bidding farewell to the time & distance limitations of cold storage & expand the pool of viable donor organs for their transplant recipients.