What are the responsibilities and job description for the Provider Relations Representative (Southern Wake County), Full-time position at Transitions LifeCare?
Job Details
Description
Job Summary
This full-time professional position will develop and implement results oriented, innovative education, customer service, account management, and marketing strategies within the provider community (physician practices, hospitals and long-term care communities.) to promote timely, appropriate patient referrals and excellence in end of life care. The schedule for this position is Monday-Friday 8:30am-5:00pm; evenings and weekends as needed.
Territory: Southern Wake County- Fuquay Varina, Apex and Holly Springs
Responsibilities What You Do
Description
Job Summary
This full-time professional position will develop and implement results oriented, innovative education, customer service, account management, and marketing strategies within the provider community (physician practices, hospitals and long-term care communities.) to promote timely, appropriate patient referrals and excellence in end of life care. The schedule for this position is Monday-Friday 8:30am-5:00pm; evenings and weekends as needed.
Territory: Southern Wake County- Fuquay Varina, Apex and Holly Springs
Responsibilities What You Do
- Increase referrals, length of stay and daily census by promoting TL’s Hospice and Palliative Care.
- Develop and maintain an account list of appropriate professional referral sources in assigned territory
- Visit accounts based on potential to refer
- Provide information and resources to increase referral source knowledge and understanding of TL services and benefits to patients at end of life
- Facilitate the referral process
- Offer and coordinate educational in-services as requested by referral sources
- Offer to provide information visits for patients and families interested in agency services
- Follow-up on referrals/admissions within 24-48 business hours with referral source
- Be knowledgeable of patients status when visiting referral source
- Acknowledge and thank referral sources in person, phone, e-mail or mail for all referrals
- Provide back-up and assistance to team members when requested
- Be available to assist with health fairs and trade shows as needed
- Acknowledge and report all complaints/concerns by referral source
- Act as an integral part of the pt care team by working closely with TL clinical staff to ensure productive/positive relationships with referral partners
- Work with clinical team to resolve any complaints/concerns in a timely manner and report back to referral source resolution.
- Work to build relationships with and referrals from hospital partners
- Document activity in CRM system
- Perform other duties as assigned by supervisor
- TL Core Values are exemplified in all interactions with internal and external customers.
- Adheres to TL policies, procedures and guidelines.
- Adhere to accreditations Standards.
- Adhere to Medicare’s Conditions of Participation.
- Adhere to state and federal regulations.
- Adheres to NHPCO Ethical Practices.
- Bachelor’s degree preferred.
- Experience in hospice, hospital, skilled nursing facilities, home health or senior care services
- Marketing and/or sales experience
- Excellent oral and written communication skills
- Excellent interpersonal skills
- Self directed
- Team player
- Computer literate
- May be required to lift up to 30 pounds
- Some weekend and evening hours
- Willing to drive personal car to appointments (mileage reimbursed).