What are the responsibilities and job description for the Bilingual Front Desk Receptionist position at Transformation Health Services LLC?
Location: Richmond, VASchedule: Monday – Friday | 8:30 AM – 5:00 PMPosition Type: Full-TimeThe RoleWe are seeking a Bilingual Front Desk Receptionist (English/Spanish) to join our growing mental health practice in Richmond, Virginia. This position will focus on scheduling appointments, assisting with administrative operations, and providing excellent patient service.The Front Desk Receptionist is often the first point of contact for patients and plays a key role in ensuring a welcoming, organized, and efficient office environment.Who We AreOur practice is dedicated to providing compassionate, high-quality mental health care to individuals and families in our community. Our team of providers and staff work together to create a supportive environment where patients feel comfortable and respected.Benefits• Competitive compensation• Medical, Dental, and Vision Insurance• Paid Time Off (PTO)• Monday – Friday schedule (No weekends)• Supportive and collaborative work environmentResponsibilities• Maintain a high level of patient service and professionalism at all times• Answer incoming calls and respond to patient inquiries• Schedule and confirm appointments for therapy and medication management visits• Greet and check-in patients upon arrival• Verify behavioral health insurance eligibility and benefits• Maintain accurate and detailed patient records in the electronic health record (EHR) system• Collect patient payments including copays, deductibles, and balances• Assist with patient intake paperwork and documentation• Submit insurance authorizations when required• Coordinate appointment reminders and follow-up scheduling• Support providers and administrative staff with office operations• Maintain a clean and professional front office environmentQualifications• Bilingual (Spanish/English) required• Customer service experience required• Medical or behavioral health front desk experience preferred• Familiarity with electronic health record systems (EHR) preferred• Strong communication and organizational skills• Ability to multitask in a fast-paced healthcare environment• Detail-oriented with strong professionalismEqual Opportunity EmployerWe are an Equal Opportunity Employer and are committed to creating an inclusive and respectful workplace for all employees and patients.
Salary : $15 - $19