Operations Supervisor

Transdev is at the forefront of autonomous vehicle (AV) technology, capitalizing on decades of management and operational expertise. We are developing and deploying AV solutions to help solve mobility challenges for cities, towns, and communities in North America and around the world.

If you are passionate about transforming mobility and thriving in a collaborative setting, join us and be part of this exciting journey!

The Operations Supervisor (OS) is responsible for the real-time monitoring of the fleet and data analysis. While they interact directly with employees (TAS employees, likely an internal Transdev Autonomous Systems group), they do not act as their direct supervisor. Instead, they provide compiled, concise feedback to other teams. This role also handles administrative tasks and develops/maintains Standard Operating Procedures (SOPs). Experience as a manager is highlighted as beneficial for this supervisory role.

Transdev is proud to offer:

• Competitive compensation package of minimum $89,440 – maximum $110,240

Benefits include:

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 6 days
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.The above listed benefits are the Corporate office policy. Benefits vary by location

Key Responsibilities:

• Maintain Transdev’s high standard of safety, inside and outside of the vehicle
• Operate with safety as the primary goal
• Be the deputy for technology by communicating courteously always with management, engineers, and the public
• Responds to system emergencies; investigates and completes accident reports, incidents, and customer complaints
• Public/Customer facing management and leadership of hourly workforce
• Field work and on the road operations with workforce are required to dispatch, respond, and troubleshoot
• Strategic planning and forecasting to meet client demands
• Results driven and capable of translating TAS and client deliverables, KPI and metrics to daily performance
• Responds to system emergencies; investigates and completes accident reports, incidents, and customer complaints
• Assist team members with payroll, interpersonal issues, and career development
• Communicate announcements to the team and lead debriefs with safety messages at the forefront
• Support the Client’s operations leadership team in daily operations management of dispatch, including mission assignment, leading meetings, and communicating with internal and external stakeholders
• Coordinate, monitor and supervise the activities of subordinates. Informs other management personnel regarding operational/personnel problems as appropriate and offer ideas towards resolution
• Ensures compliance throughout the division to global process standards and works on continuous improvement initiatives
• Respond to service problems and investigate and respond to unsafe location/situation reports make recommendations and/or change to resolve the unsafe situation
• Develop and schedule program work plan in accordance with specifications in conjunction with the Client’s staff; oversee daily operations and coordinates activities of program; determines priorities
• Maintain high degree of confidentiality of all information
• Application of policies, procedures, and standards throughout includes taking personal responsibility for the safety of self and others during testing
• All other duties as required

Required Education and Experience:

• High School Diploma or GED
• Bachelor’s Degree from an accredited university preferred or 2 or more years Operations experience in leading teams
• Degree in Engineering, Operations, or related field - preferred

Required Knowledge Skills and Abilities (KSAs):

• Proficiency with using a touchscreen smartphone (Android preferred by not required).
• Ability to use a computer to generate reports and schedules
• Ability to read, understand, and interpret system operating rules, regulations, policies, phases and routes
• Good written and oral communication skills
• Ability to organize and perform work efficiently; strong attention to details
• An awareness and willingness to use Operational Excellence tools and techniques
• Excellent written and verbal communication skills; ability to communicate effectively to a large group of drivers
• Experience with performance metrics and process improvement
• Ability to work for different managers
• Proven track record of meeting or exceeding of department performance goals
• Demonstrated problem solving skills and analytical skills
• Must be able to work either early mornings, evenings, and/or weekends, flexible shift if needed
• Must be eager, self-starter, and demonstrate good judgment, in fast-paced, high stress environments
• Punctual, reliable, and team player
• Travel up to 20% of the time
• Available to be on call and responsive for 24/7 operations

Physical Requirements:

• Regularly required to stand; walk; use hands to manipulate; handle or feel; reach with hands or arms; and talk and hear
• Must be able to withstand working outdoors in inclement weather
• Frequently required to sit
• Occasionally required to climb or balance; stoop; kneel; crouch; or crawl and smell
• Occasionally required to lift up to 45 pounds
• May work in extreme heat and cold, and in damp environment with moderate noise
• Remaining work is accomplished standing and walking for up to 10 hours during shifts. May be conducted in an office or in a cubicle space equipped with a telephone and computer; time is spent sitting, typing, or looking at a computer

Pre-Employment Requirements:

• Must be 21 years old;
• All Transdev employees must satisfactorily complete a pre-employment drug screen and background check. Safety Sensitive Positions will also be subject to a physical screening
• Transdev maintains a Drug Free Workplace and may require participation in a random drug screening program.
• Transdev reserves the right to perform ongoing background checks for all employees except in states where this is prohibited by state law. Transdev will consider qualified applicants with criminal histories, consistent with legal requirements.
• Employees must maintain an acceptable Driving Record suitable to being approved to drive as part of their regular duties. Records are monitored on an ongoing or regular basis pursuant to local state law.
• Ability to qualify for an Autonomous Vehicle Tester (AVT) license in states and positions where it’s required
• If based in the United States, applicants must be eligible to work in the US without restrictions for any employer at any time as required by the USCIS.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and
candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview
process, please contact us.HR.TalentAcquisition@transdev.com

Pay: $89,000.00 - $97,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Benefits:

Salary : $89,000 - $97,000