What are the responsibilities and job description for the Video Operations Engineer position at Transcend Softech LLC?
Video Operations Engineer
Denver CO
Responsibilities
- Manage operational readiness across video authentication, customer onboarding, purchase flows, cloud DVR, entitlements, channel lineups, metadata, caching, VOD, and video streaming platforms.
- Monitor service health, alerts, and dashboards using monitoring and observability tools such as Splunk and Datadog to ensure availability and performance.
- Support production deployments, launch readiness, post‑deployment validation, and post‑release checks for backend video services.
- Troubleshoot complex production issues related to customer access, entitlements, recordings, middleware, and video delivery systems.
- Validate data flows between customer account systems, middleware layers, and video platforms.
- Provision and support deployment of backend services on cloud platforms, with hands‑on experience in AWS and containerized services.
- Must have good knowledge on Video Back end APIs and microservices.
- Must have experience on Deployment of applications and services in AWS Kubernetes environment.
- Debugging experience of systems involving multiple REST API services and data sources.
Required Skills and tools
- Monitoring and observability systems like Splunk, Datadog, ELK stack
- Alerting, dashboards, service health monitoring
- Cloud platforms: AWS
- Supporting Containerized services: Docker, Kubernetes
- Video services Capacity planning, scalability assessments
- Video services Production deployments and release operations
- Video operations - Root cause analysis (RCA)
- Video devices - System architecture review and Service design assessment, validation