Customer Consultant

Job Description Summary Job Description Customer Consultant Permanent - Full time Location: Farnborough (We believe in the power of in-person collaboration, and our hybrid model requires colleagues to be in the office a minimum of 40% of their time)   Salary: A competitive salary from £24,479 - £29,760 depending on the experience you can bring. Closing date: Friday 12 June 2026 We help people live their best lives. We help them with the big stuff, for the moments that matter: Pensions, Savings, Investments. At Aegon, we strive in creating a diverse organisation that plays a meaningful role in driving greater equity, inclusion and belonging.  As a Customer Consultant you will provide a first-class service to our customers through inbound and outbound telephony calling offering and promoting services and products. Key Responsibilities: Be the first point of contact for all inbound customer enquires relating to Aegon Financial Planning services and products. Seek to resolve customer complaints where possible using agreed and appropriate processes and procedures. Identify Customers needs outside of the core enquiry by promoting further and appropriate products and services. Stepping outside of role to support department on projects. We’d love to hear from you if: You have PC skills to navigate multiple systems efficiently whilst speaking to our members. You have an awareness of risks associated within the Financial Services Industry. You’ve got experience in customer service (contact centre, face-to-face, helpdesk – that kind of thing) You can put yourself in a customer’s shoes, taking ownership and working flexibly to meet their expectations. What’s in it for you? We’re serious about your future and our enhanced pension scheme is now in place. We ask you to contribute 3% of your salary to your pension and we’ll put in 9%. If you decide to contribute more, we’ll match it up to a combined total of 20% of your salary (that’s 7% from you and 13% from us). A discretionary bonus, depending on personal and company performance 34 days leave per year (including bank holidays, pro-rated for part-time) We also offer private medical cover, life assurance, critical illness cover, enhanced parental leave and a variety of lifestyle benefits to help our employees live their best lives, including retail discount vouchers, cycle2work scheme, subsidised restaurant and online GP appointments.  To find out more about what to expect at Aegon, visit our careers site. We're looking for talented individuals who are ready to make a real impact. If you're excited about new challenges and want to work with a team that values your skills, apply today!   The legal bits  We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing satisfactory references.  Equal Opportunity Employer:  We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their age, disability, race, religion/belief, gender, sexual orientation or gender identity. Our story started over 190 years ago, right here in the UK. We were originally founded as Scottish Equitable, but today we’re part of Aegon. We’re the UK’s largest investment platform, and we put financial wellbeing at the heart of our organisation. As a purpose-led business, we're focused on supporting our customers as they navigate through new stages of their lives and all the moments that matter. We're here for everyone who wants to make the most of their time on the planet and leave it a little better than they found it, however grand or humble their ambitions. Working at Aegon, you'll play an important part in helping achieve this. Read more about life at Aegon here - https://www.aegon.co.uk/careers

Salary : $24,479 - $29,760