CSR Regional Manager

Job Description

Step into a leadership role where you’ll empower a talented team, build trusted client partnerships, and directly impact the success of innovative agricultural operations! At Trans Ova Genetics, you’ll champion client needs, guide continuous improvement, and help shape meaningful results for both your team and the producers we serve. If you’re skilled in relationship-building and excited to make a difference, we’d love to have you apply.

The Client Services Representative (CSR) Regional Manager will lead a team to provide incredible client experience and seek out opportunities to expand our services with established and new clients. This role will provide support and develop team members to find their full potential and fulfillment within their roles. This person should be an advocate for our client’s needs and professionally represent Trans Ova Genetics. They will consult our clients by providing sound advice and developing a service plan to best meet the needs of our clients’ operations. The CSR Regional Manager will partner with our external and internal clients to create an atmosphere of continual improvement.

This role can be performed remotely, with a preference for candidates located in the Eastern or Central Time Zones (ET/CT).

Responsibilities

Serve

• Willingly prioritize the needs of the team by providing the extra time, effort, and guidance needed for your team member’s success.
• Challenge and provide accountability to team members in completing personal and team goals.
• Coach team members to be humble and passionate. Driven in their roles to strive for effective interpersonal skills in client and team member interactions. Drive team to seek out continuous improvement opportunities and collaboration across production teams and the greater TOG Client Service Team.
• Facilitate regular CSR team meetings and collaborate with. TOG CS Technical Director for company-wide CSR meetings.
• Consult and provide proposal (Credit Memo team does the approving) approval for any client credit situations that arise.
• Supervise Client Service Representatives Team:
• Conduct monthly one-on-one checkups with direct reports.
• Fulfill supervisory responsibilities in accordance with the organization's policies and applicable laws (interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems).
  

Advocate

• Respond to client requests within 24 hours.
• Understand individual client goals / needs in order to recommend the best product and service.
• Determine needed information required to meet client needs and effectively communicate information and coordinate resources to production teams.
• Effectively communicate results to clients within 24 hours.
• Work with clients to find win/win solutions to issues that may arise.
• Effectively communicate across teams to identify opportunities for improvement, implement better processes, and maintain an environment of accountability.
  
  

Consult

• Develop knowledge base and relationships with production teams to allow for sound advice, production adjustments, and success for our clients in meeting their goals.
• Assist with the collection of accounts receivable, customer service agreements, and organization of cattle/embryo/semen movements.
• Work with clients to make the necessary production adjustments needed to meet their production goals.
  
  

Partner

• Build relationships with external and internal clients that will facilitate an environment of trust, loyalty, and honest communication.
• Coordinate with cross-functional teams to meet complex client needs, ensuring timely and efficient service delivery.
  
  

Education Requirements

• Bachelor’s Degree required; emphasis in Animal Science, Agribusiness, or related field preferred.
• 3 - 5 years of experience in an agricultural related field is preferred.
• Experience in bovine genetics, beef, or dairy production is highly desirable.
  
  

About Us

Trans Ova Genetics, a member of the URUS Group, provides industry-leading reproductive technologies and expertise to cattle breeders through a unique professional services team that works closely with clients to understand their breeding goals and ultimately help clients advance and extend superior genetics. Trans Ova Genetics understands the process that will help multiply a herd’s genetic success. Reproductive technologies such as embryo transfer, in-vitro fertilization (IVF), sexed-semen, genetic preservation, and cloning are considered the reproductive “tools” available for breeders looking to achieve specific breeding and reproductive goals. Internationally recognized as a source of superior animal husbandry and reproductive expertise, Trans Ova Genetics offers an integrated system of regional centers, satellite stations, and on-farm application of reproductive technologies.

Trans Ova's headquarters are in Sioux Center, Iowa, but we have many offices and satellite centers across the country. On-going research and applied science allow Trans Ova Genetics to develop and implement new technologies to help move the science of bovine genetic improvement forward. Trans Ova is dedicated to meeting the requirements of their customers and to continual improvement.

TOG has deep roots in the industry through its origin within the URUS family of companies. As a holding company with cooperative and private ownership, URUS is a family of businesses at the heart of the dairy and beef industry – Alta Genetics, GENEX, Genetics Australia, Leachman Cattle, Jetstream, PEAK, SCCL, Trans Ova Genetics and VAS. Each organization has its unique identity, products, and services. These companies work globally to provide cutting-edge dairy and beef genetics, customized reproductive services to maximize conceptions, dairy management information to take producers to the frontline of progressive dairy farming, and an array of products and services to help bovines reach their full genetic potential. URUS has 9 brands in 17 retail countries and employs nearly 2,800 people globally.