What are the responsibilities and job description for the Sales Coordinator position at Trailborn Hotels & Resorts?
POSITION – SALES COORDINATOR
RATE OF PAY - $20.00 - $27.00
EMPLOYEE CATEGORY - FULL TIME
ABOUT OUR ROLE
The Sales Coordinator plays a key role in supporting the sales team by managing group bookings, maintaining sales systems, and ensuring seamless coordination between clients and hotel operations for Trailborn Highlands and Trailborn Surf and Sound. This position requires strong organizational skills, attention to detail with proficiency in CRM systems to track leads, manage group blocks and process bookings efficiently.
ABOUT OUR VALUES
We believe in GETMY Best – Guide, Excellence, Together, Magic, and Yes
ESSENTIAL FUNCTIONS
- Track and respond to leads, gather information and assign appropriate salesperson for follow-up based on property & market segment.
- Responsible for booking clients with Room Block Only and Beach House inquires
- Process and manage all contracts to include collecting and posting deposits, payments, maintaining room lists, and up to date correspondence
- Maintain and monitor Group Blocks in Opera System and CRM
- Oversee all group sales communication for resort to - includes generation and distribution of group resumes.
- Schedule client welcome/amenities, etc.
- Generate reports to track group pick up and communicate booking status to client regarding attrition, release dates, etc
- Work collaboratively with the resort team to ensure a high-quality guest experience.
- Maintains Local Negotiated Corporate Rates.
- Act as liaison between Sales and Front Desk/Reservations to ensure proper Group Room maintenance based on contract.
- Ensure data accuracy in all sales systems to generate and distribute reports from CRM (Tripleseat) and Opera Reservations System (Opera) to assist in forecasting and planning.
- Maintain adequate inventory of office supplies; including sales collateral.
- Assist Regional Director of Sales with monthly reporting.
- Maintain Sales Department Event Calendar(s).
QUALIFICATIONS
- Education: High school diploma or equivalent required
- Minimum 1-2 years of experience in hotel reservations/Front desk operations and/or sales
- Strong organizational skills and multitasking ability
- Strong understanding of hotel sales, event services and best practices
- Knowledge of CRM software, Delphi, Tripleseat, Salespro, and other relevant sales technologies.
- Strong computer skills - Proficient in Microsoft Office Suite and other relevant software programs.
PHYSICAL REQUIREMENTS
- Able to walk, stand, and move for extended periods of time.
- Ability to lift up to 30 pounds.
- Ability to work in various indoor and outdoor environments.
ABOUT OUR
BENEFITS
Company Benefits and Perks
Full Time
Part Time
Seasonal
Medical (with company contribution)
Yes
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-
Dental (with company contribution)
Yes
-
-
Vision (with company contribution)
Yes
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-
401(k) (with company match)
Yes
Yes
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Paid Time Off
Yes
Yes
-
Sick Time
Yes
Yes
Employee Dining Discounts
Yes
Yes
Yes
Employee Marketplace Discounts
Yes
Yes
Yes
SCHEDULE
Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality– on any day at any hour, including evenings, weekends, and holidays.
The specific statements shown in each section of this Job Description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time without prior notice. The Company will try to give as much notice as practical when changes are made.
Salary : $20 - $27