What are the responsibilities and job description for the Customer Service Representative position at Traffic Tech Inc.?
Who We Are:
When you join Traffic Tech, you join a team that keeps the global economy moving – literally.
Traffic Tech is recognized as an industry leader and the logistics partner to many highly recognizable international brands. With offices throughout North America, South America, Asia and Europe, the company offers progressive & efficient solutions for moving freight by land, sea, and air.
Your Part in It:
Working out of our Chicago office, we are looking for our next Customer Service Representative. You will be responsible for making sure the movement of freight across North America, or even across the globe, is coordinated and executed successfully according to our customers’ needs.
Your work will support our extensive Operations team and you will communicate thoroughly with other team members and Traffic Tech personnel. This position is a great opportunity to set foot within the extensive logistics’ field.
CUSTOMER SERVICE REPRESENTATIVE
What the Job Entails:
- Create and maintain strong customer and vendor relationships
- Manage day to day transportation operations including but not limited to: load building, tracking, scheduling shipments, issue resolution, continuous improvement opportunities
- Provide weekly coaching in the form of 1 on 1s. Work with Director and Customer Success Manager to implement changes and efficiencies.
- Creates and Maintains customer SOPs
- Maintain effective and professional communication both internally and externally within a timely manner
- Work alongside manager and Customer Success Manager to develop the team & best practices
- Serve as an additional escalation with team members and help/coach problem solving techniques
- Become an expert on spot quoting opportunities
- Work to provide continuous improvements and creative solutions
- Assist with cost negotiation on shipments
- Collaborate with both carrier and sales teams
- Continue to follow standard operating procedures
- Reporting – ensuring data is accurate
- Organic Growth of Accounts
- Ensures afterhours and weekend shipments are setup for success and handles issues as they arise.
- LTL experience
- Team Lead/Assistant Manager Experience
- 2 years of Food/bev, retail, CPG – working with previous startups is a promise
- Detail oriented
- Experience with carriers is a plus – will need to know how to vet carriers and help sell consolidation efforts
What We Are Looking For:
- 5 year experience in the logistics, LTL and supply chain industry
- High School Diploma/GED
- Proficient in Microsoft Office
- Display solid organizational skills
- Problem solving skills, detail-oriented, high level of multi-tasking skills
- Possess professional phone and email mannerisms
- Outgoing personality, high energy, flexible
- Great attitude and desire to work hard
- Team player mentality
- Demonstrate strong leadership skills and strategic thinking
- Ability to be a coach and mentor to operations reps
What We Offer:
- Robust industry with training and mentorship
- Career development and advancement opportunities
- Full Benefit options, including Medical (Dental & Vision)
- Life/AD&D Insurance, Long-term Disability
- 401(k) matching
- Dynamic environment and ‘can-do’ culture
This is a full-time permanent position from Monday to Friday.
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