What are the responsibilities and job description for the Inside Sales Representative position at Traffic Control Corporation?
The Inside Sales Representative is responsible for supporting customers and the Outside Sales team throughout the sales process, from the initial request for quotation through order entry and follow-up.
This position researches customer requirements, identifies appropriate products, develops competitive pricing while protecting company margin objectives, prepares and communicates quotations, processes customer orders, and maintains regular contact with customers regarding outstanding quotes and orders.
The successful candidate will combine strong customer-service skills with product knowledge, attention to detail, commercial judgment, and a sense of urgency. The position plays an important role in converting opportunities into orders while providing customers with timely, accurate, and professional service.
Key Responsibilities
- Prepare and manage customer quotations.
- Research products, pricing, availability, and alternatives.
- Develop competitive pricing while maintaining margin objectives.
- Support Outside Sales with quotations, customer inquiries, and order-related issues.
- Review and enter customer orders accurately into the ERP system.
- Follow up on open quotations and active orders.
- Build strong customer relationships and identify new sales opportunities.
- Coordinate with Sales, Purchasing, Operations, and other departments to ensure customer satisfaction.
Performance Expectations
Success in this role is measured by:
- Quote responsiveness and turnaround time
- Quote-to-order conversion rate
- Gross margin performance
- Order-entry accuracy
- Customer responsiveness and follow-up effectiveness
Required Skills
- Strong customer service and communication skills
- Attention to detail and organizational abilities
- Basic pricing, cost, and margin calculation skills
- Ability to research products and recommend solutions
- Experience using ERP/MRP systems and Microsoft Office
- Ability to manage multiple priorities in a fast-paced environment
- Strong follow-up and relationship-building skills
Preferred Qualifications
- Experience in inside sales, customer service, sales support, or order entry
- Background in distribution, manufacturing, industrial, or technical products
- Experience with customer quotations, pricing, and margin management
- ERP/MRP system experience
Key Characteristics
- Responsive and customer-focused
- Accurate and detail-oriented
- Organized and accountable
- Persistent in follow-up
- Team-oriented
Position Objective
- Convert customer opportunities into profitable orders by providing accurate quotations, disciplined pricing, proactive follow-up, excellent customer service, and reliable support to the Outside Sales team.