What are the responsibilities and job description for the Crew Member position at Traditions Hospitality Group?
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Shift Availability: Mid-shift and overnight (3rd shift) positions currently available.
Front of House Crew Member (FOH)
As a Front of House Crew Member (FOH) for Traditions Hospitality Group in our fast-casual establishment, you'll be at the forefront of providing excellent customer service and ensuring a positive dining experience for our guests. Your friendly demeanor, attention to detail, and dedication to customer satisfaction will contribute to the success of our establishment.
Essential Functions and Responsibilities:
- Greet guests with a warm welcome and provide excellent customer service throughout their dining experience.
- Take orders accurately and efficiently using our POS system.
- Handle cash transactions and ensure the accuracy of all payments.
- Assist with food preparation, including assembling orders and packaging items for takeout.
- Maintain cleanliness and organization of the dining area, including wiping tables, sweeping floors, and restocking supplies.
- Communicate effectively with kitchen staff to ensure timely order fulfillment and accuracy.
- Handle guest inquiries, complaints, and feedback professionally and promptly.
- Uphold food safety and sanitation standards at all times.
- Collaborate with team members to create a positive and cohesive work environment.
Required Qualifications:
- Must be at least 18 years old.
- Must be able to obtain a Gaming badge (if applicable).
- Previous experience in a customer service or food service role preferred but not required.
- Strong interpersonal and communication skills.
- Ability to work efficiently in a fast-paced environment.
- Positive attitude and willingness to learn.
- Flexible schedule, including evenings, weekends, and holidays.
Working Conditions and Physical Effort:
- Stand and walk for extended periods.
- Lift and carry trays of food and beverages.
- Work in a fast-paced environment with frequent interaction with guests and team members.
- Moderate to high noise levels.
What's in it for you?
We're not just offering you a job; we're presenting you with an opportunity to grow and thrive within our organization. With our training program, mentorship, and encouragement, you'll have the chance to develop professionally in an environment that's both enriching and enjoyable. Joining our team means being part of an environment that's dynamic, vibrant, and full of possibilities. Every day brings new challenges and experiences, making your career journey with us truly exhilarating.
Employee Benefits:
- Now Offering Daily Pay
- 401(k) Matching
- Health Insurance
- Dental Insurance
- Vision Insurance
- Basic Life Insurance
- Life Insurance
- Disability Insurance
- Teladoc for Part-Time Employees
- Employee Assistance Program
- Paid Time Off
- Employee Appreciation & Recognition Programs
- Anniversary & Birthday Programs
- Award Co.
- Excellent opportunities to grow with us - over 85% of our managers were hourly team members.
- Referral bonuses for bringing new members to our team.
OUR MISSION: "Traditions believes in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets. Our success is measured by teamwork, growth, profitability, and delivering legendary service to every guest, every time."
EEO
Traditions Hospitality Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information, or any other protected class under federal, state, or local law.
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