What are the responsibilities and job description for the Northeast Ground Operations Supervisor-HPN position at Tradewind Aviation LLC?
Description
Tradewind Aviation is a leading Part 135 commuter and on-demand private charter operator with operational bases at the Waterbury/Oxford, CT (OXC), Westchester, NY (HPN), Stuart, FL (SUA) and San Juan, PR (SJU) airports. Founded by aviation enthusiasts in 2001 on the premise that all flights deserve the highest quality aircraft, crew, and service, Tradewind provides personal air travel—both private and scheduled service—throughout North America and the Caribbean.
For more details visit www.flytradewind.com
About the Candidate / Role
Tradewind Aviation is looking for a full-time Supervisor, Northeast Ground Operations to be based in White Plains, NY. The purpose of the Supervisor, Northeast Ground Operations, is to supervise and help streamline day-to-day operations at all Northeast stations. The ideal candidate will be customer service focused and able to work in a fast-paced environment. Must be flexible with work schedule and able to work weekends and holidays.
Essential Functions
- Assist in supervising the concierge; assist in ensuring team members are properly trained including service, expectations, and policies.
- Ensure everyone is professional and most importantly safe.
- Monitor performance and recommend corrective action. Alert management of potentially serious issues.
- Travel to each location to cover shifts as needed including ACK, MVY, TEB, HPN, BED
- Manage scheduling for concierge and ramp agents.
- Assist in the confirmation of hours worked with Paylocity.
- Point of contact for the office and outside vendors.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Perform other duties as assigned which may include assisting the ramp agents.
- Maintaining facility readiness at all locations, including inventory and daily upkeep,
- Assist in the inventory checklist of the condos in the NE as well as PR.
- Manage the catering inventory for the NE
- Assist with the management of the crew cars with the NE team.
- Alert PR team when a crew car is showing maintenance on the tracking system.
- Assist in training of Client Experience, assuring the vision of CX is being met.
- Assisting in audits of each airport with the Director of Safety in NE.
Requirements
Required Qualifications
- Excellent customer service and communication skills.
- Ability to handle fast-paced environment.
- Ability to lift 75 pounds.
- Proactive attitude.
- Strong attention to detail with the knack to remember and recognize names and faces
Physical Requirements
- Prolonged periods of standing outdoors.
- Ability to walk and stand and carry luggage for extended periods of time throughout the workday.
- Must be able to lift 75 pounds.
Working Conditions:
- Exposure to outdoor elements including heat, cold, rain, wind, and sun during ramp and operational duties.
- Potential exposure to environmental factors such as: Aircraft fumes and exhaust
Tradewind Aviation offers a competitive pay and benefits program for full-time team members:
- Comprehensive health and voluntary insurance plans
- Retirement plan with company match
- Paid time off
- Standby travel on select Tradewind Aviation scheduled flights
- Discounted standby travel benefits on numerous major and regional US and international airlines
- A rewarding career path with opportunities for growth and advancement throughout the organization