Dispatcher

As a Dispatcher, you play a critical role in keeping our service and sales teams operating efficiently while ensuring a smooth, positive experience for our customers.

This role is ideal for someone who is highly organized, thrives in a fast‑paced environment, and enjoys coordinating people, schedules, and priorities throughout the day.

Position Overview

The Dispatcher is responsible for maximizing technician productivity while maintaining excellent communication with customers and field teams. This position requires strong organizational skills, attention to detail, quick decision‑making abilities, and the ability to manage multiple priorities at once.

What You’ll Do

• Schedule and dispatch technicians based on customer requests, call urgency, and technician availability
• Communicate with technicians throughout the day via phone and dispatch systems
• Relay work orders, job updates, and key information to technicians
• Track technician start times, departure times, routes, and job progress
• Maintain a daily dispatch matrix including technician routes, locations, specialties, tools, and qualifications
• Assign jobs to the appropriate technician based on skillset and availability
• Anticipate route, scheduling, or parts issues and make quick, sound decisions
• Respond to special customer requests related to service calls
• Order parts for special jobs and track pending parts
• Follow up on recommended and pending work
• Forecast workload 2–3 days in advance
• Contact customers regarding parts status and job updates
• Maintain technician schedules including vacation, sick time, and weekend rotations
• Interact with technicians daily to ensure smooth operations
  
  

What We’re Looking For

• Dispatch experience highly preferred
• Strong attention to detail and organizational skills
• Ability to multitask and prioritize in a fast‑paced environment
• Excellent communication and phone skills
• Strong decision‑making and problem‑solving abilities
• Passion for delivering excellent customer service
• High level of integrity and professionalism
• Reliable attendance and dependability
• Team‑oriented mindset
  
  

Required Skills

• Typing and basic computer skills
• Time management and task prioritization
• Ability to clearly communicate schedules, expectations, and updates
  
  

Trademark Heating, Cooling & Electrical is more than a service provider—we’re a trusted partner to the communities we serve throughout Hayden, North Idaho, Spokane, and surrounding areas. For over 17 years, we’ve built our reputation on quality workmanship, reliable service, and strong relationships with the people who count on us every day. At Trademark, every project is a team effort, and every team member plays a role in helping our neighbors stay comfortable and powered year‑round.

We're an equal opportunity employer, embracing diversity and ensuring equal opportunities for all qualified applicants. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.