What are the responsibilities and job description for the Weekend & Night Customer Service Representative (CSR) – FBO position at Trademark Aviation?
Trademark Aviation | McGregor Executive Airport (KPWG)
Trademark Aviation is seeking a Weekend & Night Customer Service Representative (CSR) to join our growing FBO team. This role is ideal for someone who thrives in aviation, enjoys serving others, and takes pride in being the first and last impression our customers experience.
As a CSR, you are the face of Trademark Aviation, delivering an exceptional, personalized experience to aircraft owners, pilots, and flight crews—day or night.
- Serve as the primary point of contact for aircraft owners, pilots, and crew
- Coordinate aircraft services including fueling, parking, hangar space, and ground handling
- Communicate closely with the line service team to ensure seamless operations
- Assist with flight coordination, arrivals, departures, and special customer requests
- Arrange or assist with lodging, transportation, and concierge services
- Maintain a clean, professional, and welcoming FBO environment
- Ensure accurate documentation, invoicing, and service tracking
- Uphold and deliver the Trademark Experience by consistently going above and beyond
- A customer-first mindset with a genuine servant’s heart
- Positive, professional, and calm under pressure
- Strong communication and coordination skills
- Ability to work independently during nights and weekends
- Attention to detail with a commitment to safety and service excellence
- Prior aviation, FBO, or customer service experience preferred (but not required)
- Willingness to learn and grow within a fast-paced aviation environment
- Nights and weekends
- Must be flexible to support FBO operations and customer needs
At Trademark Aviation, we don’t just provide fuel and services—we create an experience. Our team is built on integrity, service, professionalism, and relationships. If you take pride in helping others and want to be part of a team that truly cares, this is the place for you.
📩 To Apply:
Submit your resume and a brief introduction explaining why you’d be a great fit for the Trademark Aviation team.
Trademark Aviation
Where Service, Aviation, and Relationships Meet