Medical Office Receptionist

Medical Receptionist / Patient Care Coordinator

Pay: $19.00 – $21.00 per hour

Job Type: Full-time

Location: Kailua, Oahu

Office is located in Kailua, HI. Easy commuting distance from Kaneohe and Waimanalo.

Job Summary:

Trade Winds Family Medicine is seeking a reliable, detail-oriented Medical Receptionist / Patient Care Coordinator to support daily front office operations and patient care coordination.

This role is responsible for managing patient scheduling, coordinating communication, supporting referral and treatment plan workflows, and ensuring smooth front office operations using electronic medical record and messaging systems. This position is essential to maintaining efficient clinic flow and a positive patient experience.

Core Responsibilities:

• Answer incoming phone calls and manage high-volume patient messages
• Schedule, reschedule, and manage appointments in eClinicalWorks
• Manage patient communication through Klara and EMR systems
• Coordinate referrals, treatment plans, and patient follow-up tasks
• Support population health and care coordination workflows as directed
• Maintain accurate, timely documentation in eClinicalWorks
• Manage front office workflow and patient flow throughout the day, including peak morning hours
• Adapt to provider schedule changes and shifting clinic priorities
• Maintain knowledge of clinic protocols and ensure accurate patient information is communicated
• Work collaboratively with the team to ensure smooth clinic operations
• Make appropriate decisions within established protocols and escalate when necessary
• Maintain calm, professional, and patient-focused communication at all times
• Perform additional administrative duties as assigned

Qualifications:

• Minimum 1 year experience in a medical office or clinical front desk role (required)
• Strong medical terminology knowledge (required)
• Experience with eClinicalWorks preferred
• Experience with patient messaging systems such as Klara or similar preferred
• Strong attention to detail and accuracy in documentation
• Ability to multitask in a fast-paced clinical environment
• Reliable, punctual, and consistent attendance required
• Strong communication and customer service skills
• Ability to follow established protocols consistently

Work Schedule:

• Monday–Friday: approximately 6:30 AM – 6:30 PM
• No current Saturday hours, though occasional future Saturday coverage may be required
• Schedule will fall within clinic hours, not to exceed 40 hours per week

What We Offer:

• Uniform allowance
• Attendance bonus
• Monthly staff lunch
• Free parking
• Health, dental, and vision insurance
• Life insurance
• 401(k) and 401(k) matching
• Paid time off
• On-the-job training and growth opportunities

About Trade Winds Family Medicine:

• We are a full-spectrum family medicine practice in Kailua committed to providing high-quality, patient-centered care in a team-based environment. We value reliability, professionalism, and consistency in supporting both patients and providers.