What are the responsibilities and job description for the Service Writer - West Salem position at Tractor Central, LLC.?
Tractor Central, Wisconsin's premier John Deere dealer, is seeking a Service Writer for our West Salem, WI location.
Job Requirements:
- Previous service department or service advisor experience preferred.
- Agricultural, construction, automotive, powersports, or lawn equipment experience is a plus.
- Strong communication and organizational skills.
- Ability to multitask in a fast-paced environment.
- Basic computer skills and experience using dealership or service management software is preferred.
- Ability to work well with customers, technicians, and other departments.
Job Responsibilities:
- Greet customers and gather detailed information about equipment service needs.
- Create, update, and manage repair work orders.
- Communicate repair estimates, timelines, and service recommendations to customers.
- Coordinate with service technicians to prioritize and schedule repairs.
- Work with the parts department to ensure parts availability for repairs.
- Keep customers informed throughout the repair process.
- Process service invoices and explain completed work at equipment pickup.
- Maintain accurate service records and documentation.
- Assist with warranty claims and manufacturer documentation as needed.
- Promote a clean, safe, and professional service department.
Compensation:
- Generous compensation package
- Health, Dental, Vision and Life insurance
- 401(k) with company match
- Paid Time Off plus holidays
Work with the best: Tractor Central and John Deere!
Tractor Central is an equal opportunity employer.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
Shift:
- Day shift
Work Days:
- Monday to Friday
- Weekends as needed
Work Location: In person