Service Supervisor-Customer Shop

The Service Department is seeking a Service Supervisor for Customer Shop at our Billings, MT branch. If you have the ability to work and get along well with people, to accept change quickly and be able to work under stressful situations with a strong desire to promote growth of the service department business through superior performance and complete customer satisfaction this job may be for you.

Salary Hiring Range: $108,800-120,900 per year (Based on Skills & Experience)

Essential Duties:

• Maintain a safe working environment and observe all safety procedures, laws, policies, and rules; investigates accidents in a timely, accurate and complete manner.
• Communicate with internal and external customers in a manner that promotes a positive relationship.
• Initiate and respond to communication with other departments, and customers in a timely manner to optimize customer satisfaction.
• Coordinate all department labor needs as requested by internal and external customers.
• Work with customers to determine source of problems.
• Communicate with customers concerning service activities including reviewing jobs, explaining invoices, identifying need for future repairs and making maintenance recommendations.
• Manage technicians to ensure safe and efficient repairs/prep processes and coordinate training efforts to ensure the development of technicians. 
• Maintain knowledge of the skills of the labor force (technicians) to manage job placement of the technicians.
• Keeps up to date on overall activities of the department, identifying problem areas and taking corrective action.
• Accurately completes all necessary paperwork.
• Responsible to ensure repairs and preps are complete, on time and on budget.
• Maintains control of all assigned company property and ensures that equipment is maintained in safe operating condition at all times.
• Works to build trust among direct reports and peers alike with reliability and credibility.
• Regularly demonstrates the Company Values and establishes accountability for self and others to do the same. Addresses behaviors that are counter to our values.  

Supervisory Responsibilities:

• Supervisor is responsible for the overall direction, coordination, and evaluation of this unit. 
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education, Knowledge, Skills and Experience:

• A high school diploma or equivalent or a graduate of a 2-4 year vocational technical school training institution or equivalent experience is required.
• A valid driver's license, forklift experience and operation of equipment such as hydraulic and mechanical presses, hoists, cranes, pressure washers, and more. 
• Proficient in Microsoft Office Products and Outlook.
• Ability to stand up to eight hours per day and includes twisting, bending, squatting, sitting stooping and kneeling. Flexibility to travel and visit our customers will be required.
• Experience working at a Caterpillar (CAT) dealership or with CAT products is ideal. 

Company Benefits:

• Retirement: 401k w/ Company Match and Profit Sharing
• Paid Time Off: Paid Vacation, Holiday & Sick Leave
• Health Insurance: Premera Blue Cross Medical w/Telehealth & Dental
• Vision Insurance: VSP Vision Insurance
• Insurance: Company Paid Life, AD&D & Disability Insurance
• Guidance Resources: Employee Assistance Program
• Rewards: Quarterly Employee Recognition Cash Program
• Discounts: CAT Products, Rental/Sales Discounts
• Financial Access: Credit Union Membership is available
• Growth/Stability: Career Growth Opportunities within a 4th Generation Family-owned Company for over 96 years
• Tenure: Seniority Bonus, starting at 5 years
• Talent Referral Program: Employee Referral Bonus
• Company Vehicle provided

Harnish Group Inc. is the Caterpillar Dealer in central and western Washington, central and eastern Montana, northwestern Wyoming, northwestern North Dakota and the state of Alaska. Our Member Companies are N C Machinery Co., NC The Cat Rental Store, N C Power Systems Co., Tractor & Equipment Co., T&E The Cat Rental Store, T&E Power Systems, and SITECH Northwest Inc., representing Caterpillar, and other manufacturers. We are a family owned and managed company with 1,000 employees. Our Mission is to help our customers succeed by providing premier business solutions delivered by engaged employees through teamwork and excellence. 

Salary : $108,800 - $120,900