Parts Department Manager

Position: Parts Department Manager
Location: Binghamton, NY
Salary: $65,000-$80,000
Job Type: Full-time

About the Role:

Tracey Road Equipment, Inc. is seeking to hire full-time Parts Manager for our Binghamton Branch. The Parts Manager is responsible for running a profitable and efficient parts department. This position will accomplish objectives using proper purchasing procedures, inventory control, staff utilization, and security.

A successful candidate will:

• Manage and train new employees within the parts department, ensuring they understand departmental procedures and responsibilities.
• Oversee the purchasing of parts for stock and customer orders.
• Conduct research on inventory issues and review stock requests from customers and other departments to maintain accurate inventory levels.
• Handle technical parts issues both internally and with manufacturers to ensure quick and efficient resolution.
• Process customer returns, determine restocking fees, and coordinate freight as necessary.
• Manage and resolve issues related to receiving and pricing discrepancies in coordination with accounting.
• Ensure parts employees follow established procedures, including reading A/R notes, prepayment, COD collection, and direct shipping processes.
• Oversee shipping and receiving personnel, ensuring compliance with procedures.
• Review daily reports, such as Lost Sales, Negative Parts Sales, and NOLOC parts, and follow up on any issues.
• Conduct weekly report research on Dirty Core Inventory, Aging Transfer Reports, Deleted Front Counter, No Cost Parts, and Parts Returned, and follow up on the findings.
• Manage department expenses by consistently monitoring and reviewing them, including managing overtime.
• Ensure a positive departmental culture, focused on customer service and employee engagement.
• Lead the team with dedication and drive, fostering a collaborative and productive environment.

Skills & Abilities:

• Strong leadership skills, with the ability to mentor and train employees effectively.
• Excellent problem-solving abilities, particularly in handling inventory, purchasing, and technical issues.
• Strong organizational and financial management skills.
• Commitment to delivering exceptional customer service and maintaining a positive departmental culture.

Knowledge & Experience:

• Proven experience in parts management, preferably within the truck or heavy equipment industry.
• Proven experience in managing a diverse team of direct reports.

We Offer:

• Commission pay, on top of salary
• Medical, vision, dental, life, voluntary plans – and more!
• Vacation, sick, and holiday pay – including YOUR birthday!
• 401k program – along with company match and quick vesting schedule!

Why Tracey Road Equipment?

Tracey Road Equipment is a leader in the construction equipment industry, known for our commitment to quality and exceptional customer service. We operate multiple facilities across New York and Pennsylvania and are dedicated to fostering internal promotions and team-oriented approaches.

Tracey Road Equipment is an equal opportunity employer committed to diversity and inclusion in the workplace.